Yasmin Hasabo Eliwa

Highly motivated and results-driven professional with extensive experience in quality management, business operations, and the banking sector. Successfully led teams, optimized performance, and delivered excellent customer service as a Head of Quality Management & Business Manager. Skilled in developing and implementing strategies to improve efficiency, provide customer-centric solutions, and manage escalation processes. Excel at training teams, driving business growth, and ensuring the highest quality standards in fast-paced environments.

• Diploma in Psychological and Family Counseling, Ain Shams University, 11/2021
• Counseling Program Planning Course, Ain Shams University, 05/2021
• Problem and Behavioral Disorders Course, Ain Shams University, 06/2021
• Certificate of Completion – Contemporary Sales Professional, Career Development Center, 08/26/24

• Date of Birth: 08/17/92
• Gender: Female
• Nationality: Egyptian
• Marital Status: Married

• Can work under pressure and handle multiple tasks.
• Self-motivated and highly organized.
• Excellent speaker and negotiator with a strong personality.
• Team-oriented with strong interpersonal and problem-solving skills.
• Attention to detail and a strong sense of coordination.
• Effective communicator with the ability to plan and prioritize work.

• Supervised team of 25 staff members.
• Documented and resolved [Issue] which led to [Results].
• Used Microsoft Excel to develop inventory tracking spreadsheets.