Yasmin Shendy
Giza,Egypt
Summary
Dedicated customer service professional with expertise in live chat handling and email correspondence. Demonstrates exceptional listening skills and professionalism in all customer interactions, ensuring effective resolution of queries. Known for maintaining patience under pressure while delivering high-quality service. Committed to enhancing customer satisfaction and seeking opportunities to further develop within the field of customer services.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Customer service executive
ETIT
Giza, Egypt
2015.01 - 2025.09
- Participated in team meetings sharing best practices for improving service delivery.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
Customer service representative
Xceed
Egypt, Egypt
2014.01 - 2014.12
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Assistant manager
Akai factory
Cairo, Cairo Governorate
2012.02 - 2013.12
- Increased staff productivity by providing comprehensive training programmes.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
Customer service representative
Egyptian Co. For Trading Agencies
Cairo, Egypt
2010.01 - 2011.12
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
Education
Certificate of Higher Education - law
Cairo university
Egypt 2006.09 - 2009.09
Skills
- Live chat handling
- Email correspondence expertise
- Listening to customers' needs
- Professionalism in contact
- Patience under pressure
- Customer queries
- Customer services
Languages
English
Intermediate
Timeline
Customer service executive
ETIT
2015.01 - 2025.09
Customer service representative
Xceed
2014.01 - 2014.12
Assistant manager
Akai factory
2012.02 - 2013.12
Customer service representative
Egyptian Co. For Trading Agencies
2010.01 - 2011.12
Certificate of Higher Education - law
Cairo university
2006.09 - 2009.09