Yasmine Adham Helmy

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Delivered performance reviews, recommending additional training or advancements.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Prepared meeting rooms and materials and recorded important information.
• Managed office operations while scheduling appointments for department managers.
• Evaluated employee records and productivity and submitted evaluation reports.
• Coached new hires processes while managing employees to achieve maximum production.
• Coordinated special projects and managed schedules.
• Working with management to create budgets for departments or projects, and monitoring spending to ensure it stays within budget limits.
• Coordinating office activities such as arranging meetings, planning events, ordering supplies, and hiring contractors.
• Supervising other office staff such as clerks, secretaries, office boys and receptionists.
• Coordinating with the human resources department to ensure that C-level are hired efficiently and effectively.
• Maintaining employee records such as hiring records, performance reviews, and disciplinary actions.
• Organizing and maintaining files of important documents such as legal documents, financial reports, and employee records.
• Reviewing incoming mail to determine if it requires attention from other departments or if it can be discarded.

• Liaise between the Country Manager and leadership team, subordinates or others by transmitting directives, instructions and assignments and following up on the status of assignments.
• Allocate available resources to enable successful task performance.
• Coach, mentor and discipline other Admin Assistants.
• Co-ordinate CM schedules appointments and bookings.
• Schedule internal and external meetings and appointments.
• Organize and maintain project and general correspondence files.
• Make travel arrangements including air, hotel and ground transportation, as needed for internal and external clients.
• Coordinate CM meeting agendas, take clear meeting minutes, distribute these minutes among the attendees and ensure follow-up actions are completed by relevant staff/ leadership team.
• Design and implement electronic filing systems.
• Ensure filing systems are maintained and current.
• Establish and monitor procedures for record keeping.
• Ensure security, integrity and confidentiality of data.
• Ensure implementation of office policies and procedures.
• Prepare and maintain expense reports for the Country Manager Leader.
• Open and route mail, make copies, handles inbound and outbound fax communications.
• Screens incoming telephone calls and replies to routine inquiries. Handles routine requests for information.
• Compose responses to routine correspondence.
• Monitor and maintain office supplies inventory.
• Handle customer inquiries and complaints.
• Assist in distribution and organization of materials for review and approval.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Participated in team-building activities to enhance working relationships.

• Make a whole system for the company (deliveries, planning, operation, vacations, attendance system and manufacturing)
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Providing full report for the CEO about (sales, staff and future plans)
• Increased customer satisfaction by resolving issues.
• Improved operations through consistent hard work and dedication.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Compared vendor prices and negotiated for optimal savings.
• Managed office operations while scheduling appointments for department managers.
• Sourced vendors for special project needs and negotiated contracts.
• Updated reports, managed accounts and generated reports for company database.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Purpose of my Job: Acting as a link between Benchmark Marketing Solutions & its clients.
Managing work flow ensuring that they are all completed in time within the client’s Budget.
Scope of Services: Roadshows, Activations & Events.

My Accounts: Kiri, Farm Frites
Benchmark Clients: CocaCola, P&G, Nestlee, Johnson, Cappy, Schweppes Mansour Group, EFFCO

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Managed sales cycle to maintain solid customer base.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
• Trained clients on product features and updates to secure buy-in.
• Communicated between internal and external stakeholders, clients and vendors.
• Created and executed account strategies to translate organizational goals into client activities.
• Executed successful sales strategies to convert leads into customers.
• Collaborated with internal teams to develop account strategy.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.

• Performed statistical analyses to gather data for operational and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Increased sales with special displays and promotions.
• Renewing visual merchandise and making traffic for Showroom.
• Inspecting, surveying and reporting No Limits/Sofa Company Showroom twice a month.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Protected store from loss or theft by setting and enforcing clear security policies.