Yasmine Ahmed
Accountant
Alexandria,egypt
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Sutherland
Alexandria, Egypt
11.2022 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
Octopus Outsourcing
Alexandria, Egypt
01.2022 - 01.2022
- Reviewed customer feedback to determine strategies for improving customer service.
Education
Certified Management Accountant (CMA) - Accounting Department
Arab Academy For Science And Technology
Alexandria 11.2024 - Current
Bachelor of Commerce - Accounting Department
Faculty of Commerce
Alexandria University 09.2018 - 06.2022
Skills
Problem solving skills
Critical Thinking
Multi-tasking
Active listening
Customer service
Time management
Adaptability and flexibility
Customer relations
Microsoft Excel
Scheduling
Certification
Certified Management Accountant (CMA) - Institute of Management Accountants.
Courses And Languages
ICDL | PASSED, Commercial Excel, Peach Tree, Quick Books, Certificate in Principles of Islamic Finance - Investment Club - Faculty of Commerce - Alexandria University, English, Excellent, Turkish, Self Learning, German, Beginner
Timeline
Certified Management Accountant (CMA) - Accounting Department
Arab Academy For Science And Technology
11.2024 - Current
Customer Service Representative
Sutherland
11.2022 - Current
Customer Service
Octopus Outsourcing
01.2022 - 01.2022
Bachelor of Commerce - Accounting Department
Faculty of Commerce
09.2018 - 06.2022
Certified Management Accountant (CMA) - Institute of Management Accountants.
Similar Profiles
Janique BullockJanique Bullock
Remote Customer Service Representative at SutherlandRemote Customer Service Representative at Sutherland
Ladria OfficerLadria Officer
Claims Processor at SutherlandClaims Processor at Sutherland
Sudhakar SSudhakar S
Seller Partner Support at SutherlandSeller Partner Support at Sutherland