Yasmine Badreldin
Southsea,Hampshire
Summary
Experienced Technical Support Agent with knack for troubleshooting and resolving complex technical issues.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Technical Support Agent
Vodafone UK
Alexandria, Egypt
12.2023 - 11.2024
- Managed on average 40 calls per day by providing troubleshooting and technical advice to home broadband customers
- Focused on achieving first-call resolution to resolve issues efficiently
- Ensured high level of customer satisfaction and reduced customer complaints through effective communication and problem-solving
Education
Bachelor of Business Administration - Finance & Investment
Alexandria University
09.2019 - 09.2023
Skills
- Teamwork
- Creativity
- Critical Thinking
- Meeting Deadlines
- Communication Skills
- Technical Skills
- Problem-Solving
Internships
Bank of Alexandria, Aug 2022 - Sep 2022
- Collaborated with a team to propose a service for supporting youth in starting small businesses by contracting necessary entities and financing viable ideas.
- Presented the project to bank officials, outlining a revenue sharing model after business launch.
- Won the challenge for the most innovative service idea through a successful presentation and advertisement.
Extracurricular Activities
CFA Ambassadors, May 2023 - Aug 2023
- Conducted interviews with students applying for a financial analysis competition.
- Assessed applicants' knowledge of financial terms and their ability to commit to the project.
- Evaluated candidates' readiness to perform stock analysis on chosen companies.
Timeline
Technical Support Agent
Vodafone UK
12.2023 - 11.2024
Bachelor of Business Administration - Finance & Investment
Alexandria University
09.2019 - 09.2023
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