Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Yasmine Elroweiny

Yasmine Elroweiny

Learning Support & Community Manager
Giza,GZ

Summary

Dynamic Learning Support & Community Manager at Legacy Coaching Institute with a proven track record in enhancing participant engagement and satisfaction. Skilled in strategic planning and relationship building, I successfully implemented community growth initiatives, resulting in increased retention and participation.

Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.

Overview

17
17
years of professional experience

Work History

Learning Support & Community Manager

Legacy Coaching Institute
01.2025 - Current
  • Facilitate community engagement initiatives to enhance participant interaction and satisfaction.
  • Develop content for social media platforms to promote events and programs effectively.
  • Assist in organizing workshops and seminars, ensuring smooth execution and participant support.
  • Manage feedback collection from participants to improve future programming and outreach efforts.
  • Implement strategies for community growth and retention, increasing overall engagement levels.
  • Collaborate with team members to streamline communication processes and enhance operational efficiency.
  • Collaborate with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
  • Monitor online conversations surrounding the brand to address any negative sentiment or misinformation proactively.

Corporate Operations Manager

Legacy Coaching Institite
07.2024 - Current

Proposal and Deal Management

  • Draft and Develop Proposals: Write, edit, and format corporate deal proposals ensuring clarity, accuracy, and adherence to company branding and legal standards.
  • Coordinate Content: Collaborate with sales, legal, finance, and executive teams to gather necessary information, technical specifications, and financial data for proposal inclusion.
  • Maintain Proposal Database: Manage a centralized library of standard proposal text, case studies, and corporate boilerplate language for efficiency.
  • Track and Report: Monitor the status of submitted proposals and deals, and provide regular updates and reporting to the executive team on deal flow and success rates.

Travel and Accommodation Coordination

  • Book Corporate Travel: Manage and book all domestic and international flights, accommodations (hotels/short-term rentals), and ground transportation for trainers, consultants, and the CEO.
  • Develop Travel Itineraries: Create detailed and personalized travel itineraries, including booking confirmations, logistical information, and contact details.
  • Expense Management: Process and reconcile travel and accommodation expenses, ensuring compliance with the corporate travel policy and budget.
  • Crisis Management: Act as the primary point of contact for travel emergencies, re-booking, or logistical changes required during travel.

Training and Logistics Management

  • Online Training Facilitation: Manage the technical setup and execution of online training sessions, including scheduling, setting up virtual meeting rooms (e.g., Zoom, Teams), and managing participant access.
  • Logistics Management: Oversee and manage the logistics for all corporate events, meetings, and training sessions (both in-person and virtual), ensuring all necessary materials, equipment, and resources are available.
  • Vendor Relations: Manage relationships and contracts with key logistical vendors (e.g., catering, transportation services, venue providers, and software platforms).
  • Resource Management: Ensure that trainers and the CEO have all necessary materials, presentations, and technical support ready for their engagements.

General Operations and Administrative Support

  • Process Improvement: Identify and implement improvements to operational procedures, focusing on efficiency in proposal writing, travel booking, and logistics.
  • Budget Oversight: Assist in monitoring and managing the operational budget related to travel, training, and logistical expenses.
  • Cross-Departmental Liaison: Serve as a central point of communication and coordination between different departments to ensure smooth operations.

Community Engagement Manager

Legacy Coaching Institute
05.2022 - 01.2025
  • Coordinated workshops and events to promote organizational mission and services.
  • Implemented feedback mechanisms to assess community needs and improve services.
  • Analyzed engagement data to identify trends and inform strategic initiatives.
  • Championed diversity and inclusion initiatives throughout organization by incorporating equitable policies and practices into program design.
  • Developed comprehensive communication plans, promoting awareness of organizational initiatives and objectives within the community.
  • Evaluated program effectiveness using data-driven metrics, continuously refining approaches to maximize community impact.
  • Promoted internal community advocacy through partnership with other teams.
  • Launched calendar of engagement activities for members.
  • Streamlined processes for event coordination, reducing logistical challenges and increasing overall efficiency in executing community-focused initiatives.
  • Collaborated with community content and development teams to drive improvements to offerings.
  • Maintained up-to-date knowledge of industry trends, ensuring that the organization remained innovative and competitive within its sector.
  • Increased volunteer participation through effective recruitment strategies and targeted marketing campaigns.
  • Assisted with business communications via email, social media and mailings.
  • Delivered high-level administrative support to board during regular operations and special meetings.
  • Conducted analysis of community needs and resources to support strategic plans.
  • Monitored program performance and outcomes for successful delivery of services.
  • Collaborated with community members to develop and implement service initiatives.
  • Participated in community events to promote services and engage with public.
  • Developed and implemented training programs for staff.

EducationUSA Adviser

AMIDEAST
07.2014 - 05.2022

● Managed the Advising Department at AMIDEAST Egypt

● Developed collaboration with partners and same services providers and stakeholders

● Developed strong relationships with higher education representatives in Egypt and the US and developed a database of schools visited in Egypt

● Developed and delivered advising sessions to undergraduate and graduate students seeking US study.

● Guided students in using resources to find the best fit US college or program.

● Maintained close contact with EducationUSA and the Egypt Desk at the Department of State, U.S. Embassy Cairo, AMIDEAST/Washington DC, and the Regional Educational Advising Coordinator (REAC) on the administration of the programs. ·

● Ensured that all AMIDEAST and EducationUSA rules and regulations are being followed and implemented.

● Managed the implementation of the Opportunity Funds, Strategic Funds, and any other grants issued to the AMIDEAST EducationUSA Center by the U.S. Embassy.

● Supervised EducationUSA Advisers in Cairo and Alexandria to develop and implement annual advising and outreach strategic plans.

● Developed and monitored program budgets and AMIDEAST department annual budget.

● Developed and updated presentations and materials for public information sessions, and tailors presentations for specific outreach events.

● Trained and supervised the EducationUSA Advisers, interns and volunteers in their work.

● Conducted public information sessions about U.S. education as well as group sessions in specific fields and on particular U.S. study topics such as choosing a career and major, financing your education, putting together a winning application, personal essay writing, and pre-departure orientations.

● Worked with partners and guest speakers to offer public sessions on related topics such as U.S. student visas, alumni perspectives, available educational exchange programs, as well as studying law, arts, STEM, business, medicine, pharmacy and dentistry.

● Served as a liaison with the U.S. Embassy Consular Office regarding student visa sessions and other outreach activities.

● Provided tailored private consultations, assessing students' qualifications and needs and providing advice on required admissions tests and documents.

● Responded to inquiries from e-mail and walk-ins regarding the American educational system, application procedures in U.S. universities, and other EducationUSA services.

● Organized activities and events for the annual International Education Week.

● Prepared monthly statistics, updates and narrative reports for the Regional Coordinator and AMIDEAST/Washington DC and Upper Management.

● Organized relevant events such as the annual StudyUSA College Fair.

● Worked closely with public and private academic institutions and organizations to distribute information about scholarships and exchange programs.

● Managed cohort groups of highly qualified high school students through EducationUSA Competitive College Club.

● Sent 100+ Egyptian students to their dream colleges in the US through 2014-2022.

● Supervised annual boot camps administered by EducationUSA alumni and EducationUSA advisers.

● Communicated with US higher education representatives to conduct online webinars

  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

English Instructor

Berlitz
08.2008 - 02.2011
  • Implemented technology-integrated lesson plans to improve language acquisition and student engagement.
  • Fostered a collaborative classroom environment encouraging active participation and critical thinking skills.
  • Assessed student performance and provided constructive feedback to facilitate academic improvement.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Developed lesson plans and adapted curriculum to meet individual needs of students
  • Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
  • Developed interesting lectures and educational activities to maximize learning within classroom.
  • Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
  • Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
  • Taught English language to university graduate students in a university setting. (FGF)
  • Assessed individual progress through regular quizzes, tests, essays, and oral presentations, ensuring timely feedback for improvement.
  • Participated in professional development workshops focused on pedagogical strategies for engaging learners from diverse backgrounds.
  • Evaluated and graded students' essays, projects and exams.
  • Participated in department and employee team meetings to discuss student performance and academic achievement.
  • Advised students and provided guidance on academic progress.
  • Led classroom discussions to encourage students to analyze literature critically.
  • Provided grades and progress reports to evaluate student learning needs.
  • Created and administered interactive activities for students.
  • Incorporated current events into lesson plans to promote student engagement.

Education

Post-Baccalaureate Diploma - Mental Health Counseling

Ain Shams University, Faculty of Education
Cairo
04.2001 -

Post-Baccalaureate Diploma - Education

Ain Shams University , Faculty of Education
Cairo
04.2001 -

Bachelor of Arts - English Language And Literature

Ain Shams University
Cairo
04.2001 -

Skills

Active listening

Accomplishments

Recipient of Fulbright Scholarship (FLTA) in 2012-2013 to be a Foreign Language Teaching Assistant at University of Idaho for two semesters, Moscow, ID, USA

August 2012 — May 2013

  • Was selected in the Foreign Language Teaching Assistant Fellowship funded by Fulbright Commissions and was placed at University of Idaho for two semesters to teach Modern Standard Arabic and Arab Culture.

Timeline

Learning Support & Community Manager

Legacy Coaching Institute
01.2025 - Current

Corporate Operations Manager

Legacy Coaching Institite
07.2024 - Current

Community Engagement Manager

Legacy Coaching Institute
05.2022 - 01.2025

EducationUSA Adviser

AMIDEAST
07.2014 - 05.2022

English Instructor

Berlitz
08.2008 - 02.2011

Post-Baccalaureate Diploma - Mental Health Counseling

Ain Shams University, Faculty of Education
04.2001 -

Post-Baccalaureate Diploma - Education

Ain Shams University , Faculty of Education
04.2001 -

Bachelor of Arts - English Language And Literature

Ain Shams University
04.2001 -
Yasmine ElroweinyLearning Support & Community Manager