Yasmine Karam Mohamed

• Accurately record and maintain financial transactions in the general ledger and other accounting systems.
• Process invoices, payments, and receipts in a timely and accurate manner.
• Reconcile bank statements and other financial accounts.
• Assist with the preparation of journal entries and account reconciliations.
• Assist in the preparation of financial statements, including balance sheets, income statements, and cash flow statements.
• Analyze financial data and identify trends, variances, and potential issues.
• Prepare regular and ad-hoc financial reports as required.
• Assist with budget preparation and monitoring.
• Adhere to company financial policies and procedures.
• Assist in ensuring compliance with relevant financial regulations.
• Participate in internal and external audits as needed.
• Maintain organized financial files and documentation.
• Respond to financial inquiries from internal and external stakeholders.
• Assist with other financial and administrative tasks as assigned.
• Identify opportunities to improve financial processes and efficiency.
• Participate in the implementation of new financial systems or procedures.

• Serve as the first point of contact for customers via phone, email, chat, and potentially in-person.
• Professionally and courteously greet customers and actively listen to their inquiries and concerns.
• Provide accurate and comprehensive information about our products, services, policies, and procedures.
• Guide customers through processes, troubleshoot issues, and offer solutions tailored to their needs.
• Maintain a positive, empathetic, and patient attitude in all customer interactions.
• Investigate and resolve customer complaints and problems efficiently and effectively.
• Take ownership of customer issues and follow through to resolution, escalating complex cases to the appropriate departments when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify root causes of customer issues and contribute to process improvements.
• Process customer orders, returns, exchanges, and cancellations accurately and in a timely manner.
• Update customer accounts and information as needed.
• Handle billing inquiries and provide clarification on charges.
• Process service requests and ensure proper follow-up.
• Develop and maintain a thorough understanding of the company's products, services, features, and benefits.
• Stay up-to-date on any changes, updates, or promotions.
• Effectively communicate product/service information to customers.
• Work collaboratively with other team members and departments to ensure seamless customer service.
• Share best practices and contribute to a positive team environment.
• Provide feedback to management on customer trends and potential areas for improvement.
• Follow established communication procedures, guidelines, and company policies.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates.
• Maintain confidentiality of customer information.

● Company Overview: Co-founder/PMO
● Directing whole organizations with all the sectors
● Public relation responsible with both ambassadors of Latin America & professors as well
● Developing process through taking and giving feedback
● Motivational activities to have consistent performance.
● Totally responsible of the academic part
● Responsible of social media activities, especially online marketing campaign
● Oversee the company's fiscal activity, including budgeting, reporting, and auditing.
● Develop the company's culture and overall company vision.
● Help with recruiting new staff members when necessary