Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Media Buyer
Freelancer
01.2025 - Current
- Analyzed campaign performance data, making informed recommendations for future strategies and budget allocation adjustments.
- Optimized ad campaigns for enhanced performance through regular monitoring and data analysis.
- Maximized reach within allocated budgets by identifying cost-effective advertising solutions across various media formats.
Customer Service Representative
CH&BE
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Teleperformance
01.2024 - 06.2024
- Resolved customer complaints promptly and efficiently
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
Customer Service Representative
Orange
07.2023 - 12.2023
- Developed positive relationships with customers through friendly interactions
- Maintained detailed records of customer interactions, transactions and comments for future reference
Play School Teacher
Bikadoly
09.2022 - 01.2023
- Teacher and responsible for Admins work
Direct Sales Agent
Sarwa Life Insurance
05.2022 - 09.2022
- Financial Consultant
- Provided detailed information about products and services to prospects
Manager of Nursery
Bikadoly
11.2021 - 03.2022
- Teacher and responsible for Admins work
- Responsible for budgeting, forecasting and monitoring expenditure on a monthly basis
- Supervised activities within the nursery environment
Public Relations
American learning center
04.2018 - 02.2019
- Worked as Public relation
- Assisted in the development of public relations campaigns and materials
- Managed social media accounts related to public relations initiatives
Education
Graduated - Faculty of Arts
04.2001 -
Graduated from faculty of Arts
- Professional Development Studies: Digital Marketing , 2024 at Arab Academy for Science, Technology & Maritime Transport .
Skills
Brand awareness
Client communication
Interpersonal and written communication
Creative evaluation
Problem-solving
Active listening
Call management
Complaint resolution
Team collaboration
Timeline
Media Buyer - Freelancer
01.2025 - Current
Customer Service Representative - CH&BE
07.2024 - Current
Customer Service Representative - Teleperformance
01.2024 - 06.2024
Customer Service Representative - Orange
07.2023 - 12.2023
Play School Teacher - Bikadoly
09.2022 - 01.2023
Direct Sales Agent - Sarwa Life Insurance
05.2022 - 09.2022
Manager of Nursery - Bikadoly
11.2021 - 03.2022
Public Relations - American learning center
04.2018 - 02.2019
Alexandria University - Graduated, Faculty of Arts
04.2001 -