Yasmine Mostafa Ibrahim
Kattameya,Cairo
Summary
Dynamic professional with expertise in instructional design and e-learning development, leveraging strong leadership and communication skills to enhance training facilitation and feedback delivery. Proficient in public relations and project management fundamentals, with a proven track record of creating effective assessments and learning retention techniques. Committed to advancing career in educational technology, focusing on innovative solutions within Learning Management Systems.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
Senior Learning and Development
Breadfast Company
02.2024 - 11.2025
- Led junior trainers, fostering skills development and collaboration.
- Developed customer experience training plan and supervised implementation.
- Created training materials for new employees, ensuring alignment with objectives.
- Oversaw knowledge base creation to enhance resource accessibility.
- Facilitated shadowing phase and conducted certification assessments for trainees.
- Managed processes for customer experience handling and compensation guidelines.
- Delivered developmental sessions for all employees to promote continuous improvement.
- Participated in assessment centre applications for high-performing employees.
- Managed kids' summer internship project.
- Assisted in production of interactive e-learning modules through Articulate software.
Customer Experience Trainer
Breadfast Company
04.2022 - 02.2024
- Created training materials and conducted training sessions for new employees.
- Facilitated shadowing phase and managed certification assessments.
- Developed knowledge base and communicated updates to customer experience team.
Customer Experience Associate
Breadfast Company
12.2021 - 04.2022
- Resolved customer inquiries to maximise satisfaction levels.
- Reconstructed knowledge base for Cx team to enhance information accessibility.
- Facilitated team discussions to promote collaboration and knowledge sharing.
Part time Dental Assistant
Selene Center
06.2021 - 04.2022
- Assisted Dr. Adel Saed, Endo Specialist at Selene Center.
- Worked with various dental technologies, enhancing practice capabilities.
Part time Dental Assistant
Whity Clinic
09.2021 - 03.2022
- Assisted Dr. Adel Saed, Endo Specialist at Selene Center.
- Worked with various dental technologies, enhancing practice capabilities.
- Coordinated closely with dentists on treatment plans for patients improving overall service quality.
Part time Dental Assistant and Operator
Glamour Dental Center
06.2021 - 12.2021
- Assisted the head of the clinic Dr. Adel el Gayar, an Orthodontist, and operating some cases.
- Prepared patients for treatments or check-ups, ensuring their comfort.
- Worked with various dental technologies, enhancing practice capabilities.
- Provided preventative oral care advice to patients, promoting good dental health practices.
Dental Assistant and Operator
iDental Clinic
09.2020 - 05.2021
- Assisted the head of the clinic and operating some cases.
- Assisted dentists with complex procedures, improving efficiency.
Customer Service Associate
Amazon Egypt
07.2018 - 10.2018
- Managed customer inquiries to achieve maximum satisfaction.
- Oversaw UAE account operations, ensuring prompt responses.
Education
Bachelor of education - Faculty of Dentistry
Sinai University
01.2015 - 01.2020
Secondary certificate -
Saint Vincent De Paul School
01.2002 - 01.2015
Skills
- Leadership
- Public speaking
- Public Relations
- Resourcefulness
- Problem-solving
- Communication skills
- Learning retention techniques
- Assessment creation
- Training facilitation
- Feedback delivery
- E-Learning development
- Training design
- Project management fundamentals
- Learning Management Systems
- Instructional design
Certification
- TOT Certification from Breakfast Academy.
- TOT Certification from Catalyst Academy.
- Infection Control, CPR & First Aid Course.
- Negotiation, Interviewing and Patient Counselling Skills Training.
- Basic Dental Implantology Course (10 Credit Hours).
Timeline
Senior Learning and Development
Breadfast Company
02.2024 - 11.2025
Customer Experience Trainer
Breadfast Company
04.2022 - 02.2024
Customer Experience Associate
Breadfast Company
12.2021 - 04.2022
Part time Dental Assistant
Whity Clinic
09.2021 - 03.2022
Part time Dental Assistant
Selene Center
06.2021 - 04.2022
Part time Dental Assistant and Operator
Glamour Dental Center
06.2021 - 12.2021
Dental Assistant and Operator
iDental Clinic
09.2020 - 05.2021
Customer Service Associate
Amazon Egypt
07.2018 - 10.2018
Bachelor of education - Faculty of Dentistry
Sinai University
01.2015 - 01.2020
Secondary certificate -
Saint Vincent De Paul School
01.2002 - 01.2015