Yasmine Tarek
Heliopolis
Summary
Business Administration graduate with more than 5 years of experience in different fields, looking for opportunities to grow and develop.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Safety Investigator
Uber
12.2023 - Current
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Reduced fraudulent activity through diligent surveillance and timely reporting of suspicious behavior.
- Contacting customer to gather information and make sure that all the safety procedures are followed accordingly.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
Financial Crime Investigator
HSBC Bank
05.2022 - 10.2023
- Performing analysis for the incoming or outgoing transactions from France, UK and South Africa regions.
- Identifying fraudulent activity such as money laundering, embezzlement, computer hacking, identity theft, and other crimes.
- Analyzing financial data to identify potential fraud schemes and patterns.
- Reviewing records of transactions to detect unusual activity or violations of company policies.
- Making recommendations regarding how to prevent future fraud incidents.
- Enhanced department efficiency with streamlined processes for evidence collection and documentation.
Quality Assurance Analyst
Talabat
04.2021 - 04.2022
- Monitoring employees performance and providing feedback for process improvement.
- Handling all coaching or sessions provided.
- Training new employees and maintaining overall quality goals for the organization.
- Helped in acquiring new vendors by negotiating contracts and settling any pending agreements.
- Reviewed contracts and made sure all papers are matching with the company's procedures.
- Reviewed all new vendors documents with the legal team.
- Strategize and implement new sales plans for hundreds of vendors to increase revenue.
Content Specialist
Talabat
11.2019 - 04.2021
- Handling all content writing for the online platform and maintaining the brand's image.
- Communicating with the sales team and stakeholders for improving the overall experience for the vendors.
- Identifying the areas of improvement in the current process to attract new vendors and maintain the current ones.
- Optimized website navigation through effective information architecture design and user experience improvements.
- Streamlined content workflow by implementing efficient project management tools and strategies.
Technical Advisor
Raya Contact Center
06.2019 - 11.2019
- Solving technical issues and performing trouble shooting for any difficulties for Etisalat UAE SMB customers.
- Identify and contact clients to generate additional sales.
- Conduct extensive market research to formulate ongoing sales strategies and goals.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Assessed client needs, devising tailored solutions that aligned with their unique objectives and constraints.
Customer Service Agent
Vodafone UK
01.2018 - 07.2018
- Supporting offshore customers in the UK region by answering all their inquires via phone Or e-mail.
- Expanding the client base by continuously studying the customers needs and building sales plans accordingly.
- Attracting new clients by consistently delivering exceptional customer service.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
BBA - English Section
Sadat Academy For Management Sciences
04.2015 - 04.2019
MBA - English Section
AAST Arab Academy For Science, Technology And Maritime Transport
04.2022 - Current
Skills
Flexibleundefined
Applications
Microsoft Applications
Personal Information
- Date of Birth: 07/14/96
- Gender: Female
- Nationality: Egyptian
Timeline
Senior Safety Investigator
Uber
12.2023 - Current
Financial Crime Investigator
HSBC Bank
05.2022 - 10.2023
MBA - English Section
AAST Arab Academy For Science, Technology And Maritime Transport
04.2022 - Current
Quality Assurance Analyst
Talabat
04.2021 - 04.2022
Content Specialist
Talabat
11.2019 - 04.2021
Technical Advisor
Raya Contact Center
06.2019 - 11.2019
Customer Service Agent
Vodafone UK
01.2018 - 07.2018
BBA - English Section
Sadat Academy For Management Sciences
04.2015 - 04.2019
Similar Profiles
Kenya L. LevelKenya L. Level
Uber Driver at UberUber Driver at Uber
Sonya R. HartSonya R. Hart
Medical Driver (Supplemental Part Time) at UberMedical Driver (Supplemental Part Time) at Uber
Melvis BeaumontMelvis Beaumont
Rideshare Driver at UberRideshare Driver at Uber