Yassa Halim
HR Specialist
Cairo
Summary
-Resourceful HR Recruiter polished in posting and advertising job vacancies through print, audio and virtual mediums and evaluating applicants by discussing job requirements and qualifications. Driven and goal-oriented professional possessing first-rate decision-making and time management skills paired with deep familiarity of interviewing techniques. Expertise in recruitment and applicant screening.
-Dynamic Senior Travel Advisor with Expedia Group, adept at cultivating client relationships and negotiating competitive rates. Proven expertise in travel industry regulations and exceptional communication skills. Enhanced service quality through regular feedback evaluation, resulting in a loyal clientele and a strong reputation in travel advisory. Committed to delivering outstanding customer service.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Travel Advisor
Expedia Group
06.2024 - Current
- Cultivated a loyal clientele through attentive service and expert guidance on all aspects of their travel planning process.
- Fostered an environment of collaboration among colleagues by sharing insights on best practices in itinerary planning.
- Demonstrated flexibility in adapting to evolving client needs, resulting in lasting business relationships and a strong reputation in the travel advisory sector.
- Evaluated client feedback regularly to continuously improve the quality of service provided.
- Negotiated competitive rates with preferred vendors, optimizing the value of travel services offered to clients.
HR Recruiter
Gao Tek
04.2023 - 06.2024
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Sales Advisor
Durable Medical Supply
05.2022 - 04.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Technical Support Advisor
Vodafone UK
04.2021 - 05.2022
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Restaurant Captain
Crave Restaurant & Lounge
01.2020 - 03.2021
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Restaurant Captain
Armando's Kitchen
02.2019 - 01.2020
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Education
Bachelor of Tourism Management - Tourism Business Management
Alson High Institute
Cairo, Egypt 04.2001 -
Diploma - Human Resources
Canadian Management & Training Institute
Toronto, Canada 04.2001 -
Diploma - Project Management
Google
United States Of America 04.2001 -
Food And Beverage Management Course - Food And Beverage Management
Bocconi University
Italy 04.2001 -
Communication Skills Course - Communication Skills
University of Pennsylvania
United States Of America 04.2001 -
Digital Marketing Course - Digital Marketing
Udacity
United States Of America 04.2001 -
Skills
Travel industry experience
Strong communication skills
Global travel regulations
Client relationship building
Talent acquisition
Employee relations
Onboarding expertise
Recruitment marketing
Brand awareness
Exceptional customer service
Timeline
Senior Travel Advisor
Expedia Group
06.2024 - Current
HR Recruiter
Gao Tek
04.2023 - 06.2024
Sales Advisor
Durable Medical Supply
05.2022 - 04.2023
Technical Support Advisor
Vodafone UK
04.2021 - 05.2022
Restaurant Captain
Crave Restaurant & Lounge
01.2020 - 03.2021
Restaurant Captain
Armando's Kitchen
02.2019 - 01.2020
Bachelor of Tourism Management - Tourism Business Management
Alson High Institute
04.2001 -
Diploma - Human Resources
Canadian Management & Training Institute
04.2001 -
Diploma - Project Management
Google
04.2001 -
Food And Beverage Management Course - Food And Beverage Management
Bocconi University
04.2001 -
Communication Skills Course - Communication Skills
University of Pennsylvania
04.2001 -
Digital Marketing Course - Digital Marketing
Udacity
04.2001 -
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