Yasser Abdelrahman
Customer Service Specialist
Alexanderia
Summary
Customer service specialist with over a year of experience at Vodafone UK, skilled in resolving technical issues and customer complaints with empathy and efficiency. Proven ability to handle high call volumes, reduce churn, and improve customer satisfaction. Strong communicator with a talent for turning negative experiences into lasting loyalty.
Overview
2
2
years of professional experience
2
2
Languages
Work History
AI Data Annotator Specialist
Data Annotation Tech
Alexanderia, El Azarita
01.2025 - Current
- Made appropriate file information updates and system upgrades.
- Processed and scanned files into electronic databases.
- Checked records for accuracy and completeness, and corrected errors.
- Answered queries by locating and retrieving necessary files.
Customer Service Specialist
Vodafone UK
01.2023 - 09.2024
- Handled an average of 80+ customer calls per day, resolving billing, service, and technical issues with a 95% first-call resolution rate.
- Successfully de-escalated escalated complaints, negotiating solutions that improved customer satisfaction and prevented service cancellations.
- Supported customers in navigating the company website and online services, improving digital adoption and user satisfaction.
- Maintained accurate records in CRM system, ensuring effective follow-up and case resolution.
- Collaborated with technical teams to troubleshoot service disruptions, reducing average issue resolution time by 15%.
- Contributed to a 10% improvement in customer retention over 6 months by turning negative experiences into positive outcomes.
Education
High School Diploma -
International American School
Alexandria, Egypt 04.2001 -
Skills
Affiliations
- Vodafone UK
- Data Annotation Tech
Timeline
AI Data Annotator Specialist
Data Annotation Tech
01.2025 - Current
Customer Service Specialist
Vodafone UK
01.2023 - 09.2024
High School Diploma -
International American School
04.2001 -
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