

Customer service specialist with over a year of experience at Vodafone UK, skilled in resolving technical issues and customer complaints with empathy and efficiency. Proven ability to handle high call volumes, reduce churn, and improve customer satisfaction. Strong communicator with a talent for turning negative experiences into lasting loyalty.
Customer Service Excellence
Complaint Resolution & Negotiation
Technical Support (Telecom Services)
Problem Solving & Decision Making
CRM & Ticketing Systems
Communication & Active Listening