Yasser Safwat
Hotel Manager In Charge
Summary
23 years of successful development as hotelier and management experience in the international hospitality industry, working within Chains (German and English Clubs), corporate and private owned hotel companies under partly demanding and challenging conditions formed me to a customer focused & professional hospitality leader at the pulse of time putting emphasis on a wide and detailed operational development via a well selected executive team. Assisted by my cultural knowledge, a lot of Training inside Egypt (Tui Training in all Hotel Departments for the promising General Managers) and Outside Egypt( in Germany and Austria in All Hotel Departments ) , my natural strength is managing successfully hotels from 300 - 650 rooms, throughout timed related innovation, network building reputation and reaching my financial goals through smart management, regular renovations and team related personalized 'customer care', producing repeater business and consequently guest loyalty, the feel of being home that translates in revenue and profit.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Hotel Manager in Charge
Jaz Group
02.2023 - Current
- In charge of all daily hotel operations and responsible for all hotel Services, such as guest relations, front desk, housekeeping, Maintenance, revenue management, expense management, team building, and employee development.
- Responsible for the Preparation and achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Best GOP of the Year 2023 in all Jaz Hotels Group.
Executive Assistant Manager
Jaz Group
02.2023 - 10.2023
- Full renovation for 170 Rooms till now and the rest of Rooms are on process.
- Constructing 03 Bars (Service bar-BBQ bar-Terrace Bar).
- Wi Fi Project for the entire hotel (539 Rooms including all the outlets).
- Exceeded guest satisfaction scores to be 98.6% in Review pro (all websites).
Hotel Manager in charge
Jaz Group
03.2021 - 02.2023
- Exceeded guest satisfaction scores over 90% in all critical areas.
- Improved customer service scores by 20% and exceeded annual sales by more than 15%.
- Promoted Negotiated Corporate business, increasing it by 20% year after year.
- Yield management/Revenue management that lead to increasing ADR by an overall 8%.
- Enhanced Social media links, company website updates, Facebook, twitter.
Hotel Manager
Cleopatra Luxury Family Resort Spa & Health club
02.2017 - 09.2020
- Company Overview: Makadi Bay, Hurghada, Egypt
- Exceeded guest satisfaction scores over 95% in all areas.
- Developed and implemented programs that increased employee engagement and hotel productivity.
- Created guest loyalty programs that resulted in an increase of return guests.
- WI-FI Project for 450 Rooms.
- Makadi Bay, Hurghada, Egypt
Operations Manager
Der Touristic for Hotels
03.2014 - 02.2017
- New opening of 200 rooms deluxe boutique Hotel product management, operational concept and setup- FF&E; Successful initiation of operation and hotel opening.
- Operational minimum standard manual 'All Inclusive Up Scale- Concept'.
- ONE TOUCH guest service system & routing directory.
- Operational standard implementation & training according to concept and standard Defining room rate structure & segmentation and revenue planning.
Rooms Division Manager
Der Touristic for Hotels
01.2011 - 03.2014
- Directed all operations and the management of team members within the guest services and housekeeping departments to include hiring, training, and scheduling of staff in addition to adhering to all operating standards.
- Monitored the cleanliness standards of areas serviced by the housekeeping department to include guest rooms and public spaces.
- Served as hotel administrator for all property management system (Opera) needs.
- Implemented safety program and served as property safety leader.
- Ensured a consistent practice of reservation operations allowing for maximization of all house space.
- Motivated, coached and developed a team of 114 employees to ensure the highest level of guest satisfaction and labor productivity.
- Forecasted and administered rooms budget of over $10 million.
- Oversaw Rooms Division for a 651-room property that ran an average of 90% occupancy during the summer season.
Front Office Manager
Der Touristic for Hotels
11.2009 - 01.2011
- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling, checking, and credit procedures.
Assistant Front Office Manager
Der Touristic for Hotels
11.2007 - 11.2009
- Assist Front Office Manager in all administrative tasks as assigned.
- Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations.
- Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks.
- Resolve customer complaints and issues and represent our hotel brand in a professional manner.
Desk Manager
Der Touristic for Hotels
11.2006 - 11.2007
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
- Assist in the development and monitoring of the budget to provide top quality customer service.
- Schedule the front office staff and supervise workload during shifts.
- Act as liaison between the General Manager and staff.
Senior Supervisor Front office
Iberotel Makadi Oasis Club
06.2004 - 10.2006
- Supervise front desk staff and ensure that they provide excellent customer service.
- Respond to guests' inquiries and requests in a timely and professional manner.
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
- Manage reservations and room availability.
- Ensure accuracy of billing and payment processes.
- Monitor and review guest feedback.
- Resolve customer complaints.
- Train and coach front desk staff.
- Monitor staff performance and provide feedback.
- Maintain a clean and organized front desk area.
Receptionist
Meridian Makadi
01.2003 - 06.2006
Receptionist
Calimera Golden Beach
01.2002 - 01.2003
Education
Faculty of Languages and Translation - German and English Languages, Hospitality Management
Yasser Safwat aldiana makadi bay cleopatra
Makadi Bay, Hurghada 02.2017 - 09.2020
Operations Manager - Club Calimera Akassia swiss Resort and Lti Akassia
Der Touristic for Hotels
03.2014 - 02.2017
Skills
Leadership
Personal Information
- Date of Birth: 05/07/78
- Nationality: Egyptian
Awards
- HolidayCheck special award 2022
- Tripadvisor Top 10 all inclusive resort ME 2021, No 1 of ME and 23 of WW
- Certificate of Cristal achievement 2011
- Certificate of excellence 2009
Training
- Loyalty programs
- Kitchen safety
- Dealing with Stress
- Excellence of Services
- Improving competitiveness in tourism sector
- Professional management
Timeline
Hotel Manager in Charge
Jaz Group
02.2023 - Current
Executive Assistant Manager
Jaz Group
02.2023 - 10.2023
Hotel Manager in charge
Jaz Group
03.2021 - 02.2023
Hotel Manager
Cleopatra Luxury Family Resort Spa & Health club
02.2017 - 09.2020
Faculty of Languages and Translation - German and English Languages, Hospitality Management
Yasser Safwat aldiana makadi bay cleopatra
02.2017 - 09.2020
Operations Manager
Der Touristic for Hotels
03.2014 - 02.2017
Operations Manager - Club Calimera Akassia swiss Resort and Lti Akassia
Der Touristic for Hotels
03.2014 - 02.2017
Rooms Division Manager
Der Touristic for Hotels
01.2011 - 03.2014
Front Office Manager
Der Touristic for Hotels
11.2009 - 01.2011
Assistant Front Office Manager
Der Touristic for Hotels
11.2007 - 11.2009
Desk Manager
Der Touristic for Hotels
11.2006 - 11.2007
Senior Supervisor Front office
Iberotel Makadi Oasis Club
06.2004 - 10.2006
Receptionist
Meridian Makadi
01.2003 - 06.2006
Receptionist
Calimera Golden Beach
01.2002 - 01.2003
Similar Profiles
Mahmoud Elsayed Abd El-MoetyMahmoud Elsayed Abd El-Moety
Cluster Financial Controller at JHR, Jaz Belvedere & Jaz Sharks Bay HotelCluster Financial Controller at JHR, Jaz Belvedere & Jaz Sharks Bay Hotel
Mukhtiar SinghMukhtiar Singh
Fast Food Cook at Jaz Food Service LimitedFast Food Cook at Jaz Food Service Limited
Peter FosterPeter Foster
Founder & Owner at 2u4Home LLC, Jaz CollectionFounder & Owner at 2u4Home LLC, Jaz Collection
Elie G IbrahimElie G Ibrahim
Hotel General Manager at Grand Plaza Hotel JazanHotel General Manager at Grand Plaza Hotel Jazan
Kenneth SampangKenneth Sampang
Hotel-engineer/Supervisor/Shift-in-Charge at Fontana Leisure Parks And CasinoHotel-engineer/Supervisor/Shift-in-Charge at Fontana Leisure Parks And Casino