Yasser Waly

To lead and empower teams with innovative strategies and a steadfast commitment to daily operations. A skilled planner adept at coordinating schedules and workflows to meet business demands. Possesses a strong work ethic, coupled with a resourceful and positive outlook. Seeking a challenging role that allows me to leverage my experience as a Shift Leader, offering a blend of tourism expertise and a focus on quality. I am eager to contribute to a workplace culture aligned with the organization's mission and values.

1. Supervising Night Staff: Managing and supervising the night shift staff, including front desk agents, security personnel, and night auditors.
2. Guest Services: Ensuring excellent customer service for guests during the night, addressing inquiries, requests, and complaints promptly and professionally.
3. Check-In/Check-Out: Overseeing the check-in and check-out process, including late-night arrivals and early morning departures.
4. Security Management: Maintaining security protocols and ensuring the safety of guests and hotel property during the night shift.
5. Emergency Response: B eing responsible for handling emergencies, such as fire alarms, medical situations, and security incidents.
6. Supervising Cleaning Staff: Coordinating with housekeeping and maintenance teams to address any issues or requests during the night.
7. Shift Reporting: Preparing detailed shift reports for management, highlighting any significant incidents or issues.
8. Inventory Control: Monitoring and restocking supplies, such as room keys, amenities, and office supplies, as needed.
9. Training: Training new night staff and ensuring they are familiar with hotel policies and procedures .
10. Compliance: Ensuring that the hotel complies with all relevant laws, regulations, and safety standards during the night shift.
11. Problem Solving: Resolving issues and challenges that may arise during the night shift, such as room allocation disputes, noisy guests, or technical problems.
12. Team Communication: Maintaining effective communication with other departments and shifts to ensure a seamless operation.