Sammy Dakak
Customer Service Associate
Houston,TX
Summary
Experienced Customer Service professional with expertise in call center operations at AT&T Sutherland Global. Proficient in advising on products, addressing wireless needs, and selling devices and plans. Skilled in customer interactions across phone, email, and in-person, along with clerical tasks like filing and mail distribution. Efficient in managing appointments, handling special projects, and maintaining organized office supplies. Committed to enhancing customer loyalty and driving business growth.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Sales Representative
Metro By T-Mobile
Houston, TX
09.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
Managed customer accounts to secure customer satisfaction and repeat business. - Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Call Center Agent
Sutherland Global Service Limited (AT&T)
cairo, Egypt
10.2022 - 06.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Office Assistant
New Generation Enrichment Center
Alexandria, Egypt
06.2022 - 08.2022
- I interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they are depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Bachelor of Business Administration - Business Administration And Management
Southern New Hampshire University
New Hampshire, USA 08.2022 - Current
High School Diploma -
American School of Alexandria
Alexandria, Egypt 09.2019 - 05.2022
Skills
Multi-line phone proficiency
Timeline
Sales Representative
Metro By T-Mobile
09.2023 - Current
Call Center Agent
Sutherland Global Service Limited (AT&T)
10.2022 - 06.2023
Bachelor of Business Administration - Business Administration And Management
Southern New Hampshire University
08.2022 - Current
Office Assistant
New Generation Enrichment Center
06.2022 - 08.2022
High School Diploma -
American School of Alexandria
09.2019 - 05.2022
Accomplishments
- Top achiever five month in a row.
- Collaborated with team members in the development of new systems.
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