Yassmin Amr

• Resolved employee HR support cases/Live chats daily.
• Managed the service requests of customers through different access channels.
• Working on identification of process improvements; providing solutions for non-standard, sub-process activities.
• Assisted with basic reporting needs.
• Responsible for implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support.
• Processed HR data according to ‘the company’ policy and legal requirements, consulted with senior team members on HR processes and implementation, and is responsible for end-to-end country HR support throughout the employee life cycle.
• Implemented and tracked processes to ensure that records are accurate, accessible, and appropriately secure, legal compliance, and the company's policy requirements (e.g., data management and integration of data).
• Provided support for recruiting in administration, internal hiring and lower-level external hiring.
• Ensured seamless support through AskHR HR tools for both front- and back-end processes.
• Responsible for complex employees’ requests, case management and is first point of contact for escalations.
• Specialized in the support processes and engaged in the beginning-to-end support process within a sub-region and functions.
• Managed employee indicative data (i.e., new hires, terminations, change of profile status, etc.) into information databases.
• Re-engineered processes at regional and country level and worked in partnership with global teams to build more process strength and capability.

• Recruitment – Recruited, interviewed, and facilitated hiring of qualified job applicants for all open positions. Worked closely with hiring managers to understand the needs of their department and any required job openings. Created new-hire onboarding programs and delivered compelling new-hire orientations.
• Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
• Employee relations – Managed all details and coordination of disciplinary discussions, terminations, and investigations. Guided the leadership team on sensitive or complex matters and elevated to the appropriate staff when investigations are required. Ensure professionalism and confidentiality in all aspects of the role.
• Incorporated employee feedback to improve processes and strategize long-term business plans.
• Discovered and resolved complex problems that affected management and business decisions.
• Oversaw all HR needs for employees operation across 2 locations.
• Provided day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Conducted research on future career outlook, trends and educational or skill requirements.
• Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Provided guidance and input on business unit restructures, workforce planning and succession planning.

• Posted all incoming invoices for third party suppliers
• Maintained Goods receipt/Invoice receipt accounts
• Built Strong Communication with stakeholders in customer-oriented manner
• Supported Technically internal system for ordering of Indirect Materials and Services (IMS) in line with Service Level Agreement
• Worked on standardization of process & tools and ordering process for IMS and Coordinating all involved parties (IT, Finance, Purchasing)
• Process documentation and development
• Focused on automation projects and ISO preparations
• Served IMEA Region
• Managed to resolve conflicts and negotiated mutually beneficial agreements between parties

• Provided research and logistical support for SHS department
• Organized workshops in collaboration with European Training Center for Human Rights and Democracy (ETC -Graz), League of Arab States, Al-Azhar Al Sharif and Ministry of Youth and Sports
• Promoted inclusive urban development, youth capacity-development, inter-cultural dialogue, gender equality, women empowerment and social transformations
• Managed more than 3 successful MEGA events including (International conferences and Workshops)
• Used community events and direct relations to keep constituents happy and informed.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Rehabilitation program for fresh graduates
• Worked on personal development
• Exposed to wide mentor-ship opportunities
• Established powerful network

• Rehabilitation program for fresh graduates
• Worked on different development areas
• Improved interpersonal skills

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.

• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Recruited and screened qualified potential employees.

• Talent Management Life Cycle
• Career Path and Succession Planning
• Compensation and Benefits
• HR Metrics and Analysis
• HR Policies and Procedures
• Employee Recognition and Motivation
• Training & Development / ROI
• HR Strategic Planning
• Manpower planning
• Talent Acquisition / Job Analysis
• Salary Structure and Grading System
• Performance Management
• Competency Management System

• Majored in Finance
• Minored in Economics