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A position as a supervisor in retail; with over 20 years of experience as an SOS, ICM, CSS, and CSM. It is a privilege to be motivated leader who grows successful teams of unique individuals. These skills and knowledge enable team members to achieve higher goals.
Ability Summary: Experience in directly supervising sales workers in a retail establishment or department, including management functions such as purchasing, accounting, and personnel work.
Overall retail, supervisor and management positions of grocery store operations, scan department, grocery, dairy and produce, powered industrial trucks, and forklifts. Organizing schedules, unloading freight, and flexible environments. Looking forward to developing techniques and gaining more skills to deliver.
Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in generating business. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

My first job just out of high school was in Hammerton's Jewellers in MIldura for 7 years.
I then relocated to Adelaide where I was a coach attendant for Greyhound Coachlines for 6 years with some relief work in their booking office.
Then a small stint at Select Copiers helping tidy up their data base while I was achieving my light rigid driver licence and accreditation.
For the nest 15 years I worked with 3 companies conducting tours in and around Adelaide.
For the past 14 years I have worked as a Tourist Information Officer at the Mildura Visitor Information Centre for Mildura Rural City Council.
It was an amazing high intensity (at times) career specialising in accommodation and customer service.
I also had 2 brochure store rooms to restock and keep organised.
We had a gift shop which was always needing restocking and cleaning.
First and foremost was Customer Service related duties, which was so interesting and at times extremely busy and demanding.
There were a number of different online booking systems selling bus tickets, theatre tickets, accommodation and tours.

Dedicated Customer Service Specialist providing the skills to prioritize and multitask in a fast-paced work environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer-focused customer service professional with over 20 years of experience in managing phone and in-person inquiries. Proven track record of problem-solving, decision-making, and attention to detail, resulting in a 99% satisfaction rate. Proficient in point-of-sales systems, drafting customer emails, and following up on requests.

Yassmin Hellaly

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Customer Service Specialist

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Customer Service Specialist

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