Summary
Overview
Work History
Education
Skills
Microsoftskills
Activitiesandassociations
Personal Information
Languages
Timeline
Generic

Yehia Mohamed Yehia Ahmed El Meligy

Giza

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Site and Engagement Success Manager

citPEAK
4 2024 - Current
  • Client Relationship Management: Build and maintain strong relationships with clients to foster long-term partnerships
  • Onboarding and Implementation: Guide clients through the onboarding process, ensuring a smooth transition and providing training and support for effective product utilization
  • Customer Education and Enablement: Develop and deliver educational resources, training materials, and best practice guides to empower clients and help them achieve success.

Sales and Business Development Brazil Team Lead

PlanRadar
04.2023 - 04.2024
  • Led sales and business development efforts for the Brazilian market
  • Focused on communication, team motivation, and sales operations
  • Managed a team, provided mentoring and constructive feedback, and oversaw sales and marketing strategies
  • Enhanced team performance through training and development, process improvement, and effective reporting and analysis.

Senior Business Development Team Lead France

PlanRadar
11.2021 - 09.2022
  • Directed and managed business development initiatives in France
  • Implemented strategic plans to expand market presence and drive revenue growth.

Sales and Business Development France Team Lead

PlanRadar
09.2021 - 11.2021
  • Oversaw sales and business development operations for the French market
  • Developed strategies to enhance client acquisition and retention.

Sales and Business Development Representative (Acting Team Leader)

Current Company
09.2021 - 11.2021
  • Acted as team leader while managing sales and business development tasks
  • Coordinated team activities and supported business growth initiatives.

Senior Content Reviewer

Amazon
09.2020 - 09.2021
  • Reviewed and ensured the accuracy and quality of content
  • Collaborated with teams to improve content standards and processes.

French Team Leader

Booking.go (part of Booking.com)
09.2019 - 09.2020
  • Led the French team to enhance customer support and service delivery
  • Managed team performance and provided training and guidance.

Mentor

Booking.com
07.2018 - 09.2018
  • Provided mentorship and support to new team members
  • Facilitated their integration and development within the company.

Quality Evaluator

Booking.com
02.2018 - 07.2018
  • Assessed and ensured the quality of customer service interactions
  • Identified areas for improvement and implemented solutions.

Customer Service Specialist

Booking.com
07.2017 - 02.2018
  • Delivered high-quality customer support and resolved issues effectively
  • Maintained a high level of customer satisfaction through effective problem-solving.

French Technical Support

Xceed
01.2016 - 12.2016
  • Provided technical support in French for various customer queries
  • Assisted in troubleshooting and resolving technical issues.

Internship

Al Dahaby Law Firm
05.2015 - 06.2015
  • Assisted with legal research and administrative tasks
  • Gained experience in legal procedures and client interactions.

Education

Master 1 IDAI du Caire - French Section

Cairo University

License 3 IDAI du Caire - undefined

Sorbonne University

Egyptian Baccalaureate - undefined

Lycée la Liberté

Skills

Computer hardware knowledge

Ability to work under pressure

Teamwork and individual work proficiency

Quick learning and adaptation to new situations

Sales and marketing expertise

Client relationship management

Training and development

Process improvement and reporting

Strategic communications

Customer Service

Customer Relationship Building

Customer Relations

Sales management

Training and mentoring

Microsoftskills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office

Activitiesandassociations

  • Delegate, European Union Model at Cairo University IMEU'14, 2014
  • Delegate, Students Affairs Desk at IDAI du Caire, 2015-2016

Personal Information

  • Date of Birth: 02/01/93
  • Nationality: Egyptian/Algerian

Languages

Arabic
Proficient
C2
French
Advanced
C1
English
Advanced
C1

Timeline

Sales and Business Development Brazil Team Lead

PlanRadar
04.2023 - 04.2024

Senior Business Development Team Lead France

PlanRadar
11.2021 - 09.2022

Sales and Business Development France Team Lead

PlanRadar
09.2021 - 11.2021

Sales and Business Development Representative (Acting Team Leader)

Current Company
09.2021 - 11.2021

Senior Content Reviewer

Amazon
09.2020 - 09.2021

French Team Leader

Booking.go (part of Booking.com)
09.2019 - 09.2020

Mentor

Booking.com
07.2018 - 09.2018

Quality Evaluator

Booking.com
02.2018 - 07.2018

Customer Service Specialist

Booking.com
07.2017 - 02.2018

French Technical Support

Xceed
01.2016 - 12.2016

Internship

Al Dahaby Law Firm
05.2015 - 06.2015

Site and Engagement Success Manager

citPEAK
4 2024 - Current

Master 1 IDAI du Caire - French Section

Cairo University

License 3 IDAI du Caire - undefined

Sorbonne University

Egyptian Baccalaureate - undefined

Lycée la Liberté
Yehia Mohamed Yehia Ahmed El Meligy