Yomna Ashraf
Cabin Crew
Giza
Summary
Developed exceptional communication, conflict resolution, and multitasking skills in customer-centric environment. Excel in providing top-tier service and managing diverse tasks efficiently. Recognized for adaptability and proactive approach in delivering effective solutions with a strong commitment to quality and success. Seeking to transition into hospitality field, leveraging transferrable skills to deliver high-quality results.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Advisor
OSN (Orbit Showtime Network)
Giza
05.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business through 15 incoming calls per day.
- Diligently documented customer engagements to ensure effective follow-up and problem resolution.
- Collaborated with staff members to enhance customer service experience and exceeded team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests about products, services, and company information .
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence and achieving 4 thanks call in the first two months.
Travel Agent Assistant
2day Stay
06.2023 - 08.2023
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot with tourism companies.
- Applied visa applications for customers.
- Developed customized vacation packages by combining various elements such as flights, accommodations, car rentals, tours, activities into tailored experiences that met individual preferences.
- Achieved proficiency in safety and emergency procedures.
- Maintained client confidentiality.
Customer Service Agent
Xceed (Americana Qatar Account)
09.2022 - 03.2023
- Punched online orders on the 3 following systems: SDM, SDM Super, KP Knowledge.
- Helped 200 of customers a day with positive attitude focusing on customer satisfaction .
- Exceed the sales target by 99%.
- Demonstrated empathy in handling difficult work situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma - Graphic Design
Russian Cultural Center
Dokki, Egypt 09.2021 - 12.2021
Bachelor of Arts - Art Education
Faculty of Art Education
Zamalik, Egypt 09.2016 - 06.2021
Skills
Active listening
Team collaboration
Travel planning
Product sales
Adaptability
Problem solving
Effective Communication
Multitasking
Detailed Oriented
Time Managment
Leadership
Timeline
Customer Service Advisor
OSN (Orbit Showtime Network)
05.2024 - 11.2024
Travel Agent Assistant
2day Stay
06.2023 - 08.2023
Customer Service Agent
Xceed (Americana Qatar Account)
09.2022 - 03.2023
Diploma - Graphic Design
Russian Cultural Center
09.2021 - 12.2021
Bachelor of Arts - Art Education
Faculty of Art Education
09.2016 - 06.2021
Similar Profiles
Fateema SaeedFateema Saeed
Social Media Specialist - E-Service Team at Orbit Showtime Network (OSN)Social Media Specialist - E-Service Team at Orbit Showtime Network (OSN)
Mital S DarjiMital S Darji
Channel Manager at Orbit Showtime Network (OSN)Channel Manager at Orbit Showtime Network (OSN)
Wafa BawadekjiWafa Bawadekji
Area Sales Manager Direct Sales ,Partners, Retail at OSNArea Sales Manager Direct Sales ,Partners, Retail at OSN