YOSRA EL HAMALAWY
CAIRO
Summary
A qualified professional coordinator and international business graduated. Who has over 10 years of experience dealing with clients, managing accounts, classrooms, and meeting targets. Team player with good communication skills and can easily adapt to changes. Seeking to use my skills to gain new experience and help the company achieve its goals.
Overview
11
11
years of professional experience
1
1
Language
Work History
Teaching assistant
The British International School
Cairo
09.2020 - 12.2022
- Managing the class and preparing the lessons with its resources to ensure positive learning environment
- Proactively managed end- of – year activities and developed comprehensive lesson plans, demonstrating exceptional attention to detail and strong project management abilities
- Expertly balanced multiple responsibilities simultaneously, including attending to the needs of children while effectively executing daily plans, showcasing excellent time management and prioritization skills
- Collaborated seamlessly with teachers, co- teachers, and other key stakeholders, exhibiting exceptional teamwork, communication, and relationship- building skills
- Consistently delivered high-quality result on time by exhibiting outstanding organizational skills and effectively managing deadlines and tasks well in advance
- Demonstrated exceptional adaptability and exhibited strong problem solving and critical thinking abilities in rapidly changing environment
- Provided individualized instruction and guidance to students requiring additional support, demonstrating excellent communication, empathy, and instructional skills
- Analyzed complex issues and develop innovative solutions, showcasing expectational critical thinking, analytical, and problem-solving abilities
- Successfully led teams and managed projects, demonstrating exceptional leadership, decision making, communication, and resources management skills
- Delivered engaged presentations, and effectively toughed lessons, showcasing excellent communication, public speaking, and instructional skills
- Articulated ideas effectively and collaborative successfully with diverse stakeholders, exhibiting exceptional interpersonal, listening, and persuasion skills
- Demonstrated empathy, self-awareness, and emotion intelligence in managing relationships and emotions, and relationship building skills
- Demonstrated resilience, adaptability, and strong focus under stress while effectively managing competing priorities and successfully meeting deadlines
- Exhibited outstanding teamwork, communication, conflict resolution skills, and building successful relationships with collogues and stakeholders
- Built strong relationships, communicated effectively, and exhibited exceptional understanding of others' perspectives, showcasing strong interpersonal and emotional intelligence skills
- Effectively made sound decisions under uncertainty or limited information, showcasing exceptional critical thinking, problem-solving, and risk management skills.
Teaching Assistant
The British International School
Cairo
09.2014 - 09.2020
- Early Years Foundation Stage 2
- Assist in the educational and social development of students, including delivering parts of the curriculum to groups of students when required
- Supervise the activities and behavior of each student within groups
- Monitor and evaluate students’ progress and report it to class teacher
- Provide guidance to students inside and outside the classroom to enable them to fully participate in activities
- Assist class teachers with maintaining student records, including observations and
- Assessments
Customer Information Officer
Arab Bank
10.2013 - 08.2014
- Assume responsibility for establishing and maintaining effective, professional business relations with clients
- Maintain a high level of knowledge about the bank’s products and services, and ensure customers are provided with accurate information
- Cross sell bank products and services based on customer needs
- Achieve sales targets assigned by the supervisor/ Branch Manager
- Maintain rapport with current customers and attract potential customers
- Kiddles - a Children education and entertaining center: www.gokiddles.com
Area Manager
06.2012 - 09.2013
- Manage client’s memberships and handle walk-in clients
- Manage finances
- Coordinate and supervise children’s activities
- Educate children through arts and crafts projects
- Plan and carry out birthday parties indoors or in other outdoor venues
- Organize weekly activities
International Account Advisor
Vodafone U.K. Call Center
10.2011 - 01.2012
- Handle and resolve customer complaints
- Research required information using available resources
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow up customer calls when necessary
- Complete call logs and produce call reports
Education
Bachelor of International Business -
Sadat Academy for Management & Science
BBA - undefined
University of Brunswick
High School American Diploma - undefined
Dar El Tarbia American School
Skills
COMPUTER& LANGUAGE SKILLSundefined
Timeline
Teaching assistant
The British International School
09.2020 - 12.2022
Teaching Assistant
The British International School
09.2014 - 09.2020
Customer Information Officer
Arab Bank
10.2013 - 08.2014
Area Manager
06.2012 - 09.2013
International Account Advisor
Vodafone U.K. Call Center
10.2011 - 01.2012
Bachelor of International Business -
Sadat Academy for Management & Science
BBA - undefined
University of Brunswick
High School American Diploma - undefined
Dar El Tarbia American School
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