Youmna Elazazy
Architectural Engineering
Alexandria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sutherland Global
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Had the best feedback from the customers and the first in my team
Customer Service Representative
Comcast
02.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- large number of Sales
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Concentrix
05.2021 - 01.2023
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
Bachelor of Architectural Engineering - Architectural Engineering
Pharos University In Alexandria
Alexandria, Egypt 04.2001 -
High School Diploma -
AL Rashed Al Saleh School In Dubai
Dubai 04.2001 -
Skills
Customer Service
Languages
Arabic
Native language
English
Proficient
C2
internships and trainings
Freelancing
3Ds Max, AutoCad and Photoshop
2020
Training
AutoCad/Photoshop
2019-2020
Trained at El Ghonemy group company
2023
A member of Engineering student Union
2019 - 2023
Participated in a television presentation performance evaluation on Majid Abu
Dhabi Channel 2018
participated in organizing graduation ceremonies at the university with Lorgnx For Events
2023
Timeline
Customer Service Representative
Sutherland Global
02.2023 - Current
Customer Service Representative
Comcast
02.2023 - Current
Customer Service Representative
Concentrix
05.2021 - 01.2023
Bachelor of Architectural Engineering - Architectural Engineering
Pharos University In Alexandria
04.2001 -
High School Diploma -
AL Rashed Al Saleh School In Dubai
04.2001 -
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