YOUSEF ALI
Client Operations & Administrative Specialist
CAIRO,Cairo
Summary
Results-driven Business Administration graduate with a diverse background in medical assistance, real estate sales, and banking. Proven ability in client communication, process optimization, and handling confidential information. Experienced in remote work environments, adept at coordinating tasks, managing workflows, and providing exceptional customer support. Bilingual proficiency in English and Arabic.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Intake Coordinator
EAGLE VIEW PSYCHIATRY
Sacramento
09.2024 - Current
- Coordinated patient intake, scheduling, and follow-ups for healthcare providers.
- Assisted in patient assessments, treatment documentation, and education on treatment plans.
- Managed confidential patient information and ensured compliance with HIPAA standards.
- Completed bi-weekly reports for [6 months] on daily basis for the whole corporation.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Worked on training and orienting new employees in very short time.
Real Estate Sales Professional Liaison
Smart-Setter
Toronto, Ontario
03.2024 - 09.2024
- Recruited new real estate brokers and managed broker relationships.
- Coordinated meetings and communications with clients and stakeholders.
- Prepared meeting agendas, minutes, and confidential documents.
- Managed approximately 350 incoming calls a day, emails and faxes per day from customers, hiring 10 brokers per day was a routine.
Medical Assistant
Advanced psychiatry Associates
Folsom
07.2023 - 03.2024
- Managed patient scheduling, intake, and follow-up.
- Assisted with medical procedures and maintained patient records.
- Educated patients on treatment plans, medication adherence, and coping strategies.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Internship
Banque Misr
Cairo, Cairo Governorate
09.2020 - 10.2020
- Gained experience in customer service and daily banking operations.
- Assisted with transaction processing, client inquiries, and banking procedures.
Education
Bachelor's Degree - Business Administration
Ain Shams University
Cairo, C 08.2019 - 06.2023
Skills
Project coordination
Client intake process
Time allocation planning
HIPAA regulations knowledge
Healthcare documentation practices
Process improvement
Talent acquisition in real estate
Client engagement strategies
Interpersonal communication skills
Promotional campaign development
Nurturing sustainable relationships
Skilled in conflict resolution through negotiation
Experienced with Microsoft Office applications
Diversity appreciation
Confidential information management
Effective troubleshooting skills
Certification
ICDL
Timeline
Intake Coordinator
EAGLE VIEW PSYCHIATRY
09.2024 - Current
Real Estate Sales Professional Liaison
Smart-Setter
03.2024 - 09.2024
Medical Assistant
Advanced psychiatry Associates
07.2023 - 03.2024
ICDL
05-2022
Internship
Banque Misr
09.2020 - 10.2020
Bachelor's Degree - Business Administration
Ain Shams University
08.2019 - 06.2023
Languages
English
Arabic
Skills
Expertise in task management, Patient intake, Scheduling, HIPAA compliance, Medical documentation, Workflow optimization, Proven experience in real estate broker recruitment, Client management, Communication, Building long-term relationships, Skilled in Microsoft Office Suite including the ICDL, CRM software, Data analysis, Reporting, Effective project coordination to meet deadlines, Strong interpersonal and communication skills in English and Arabic, Focus on problem-solving, Maintaining confidentiality