Omar Kassem
Senior Account Manager
Cairo
Summary
Experienced and dynamic Account Manager with a demonstrated history of working in the information technology and services industry. Offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
2025
2025
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Account Manager
FORTE CLOUD
Cairo, Cairo Governorate
1 2022 - Current
- Client Relationship Management: Build and nurture strong, long-lasting relationships with assigned clients
- Understand their business needs, objectives, and challenges to provide tailored solutions
- Account Growth: Identify opportunities to upsell or cross-sell products and services to existing clients
- Develop and execute account growth strategies to increase revenue and achieve sales targets
- Customer Satisfaction: Ensure high levels of customer satisfaction by effectively addressing client concerns, providing timely solutions, and acting as a point of contact for any issues that arise
- Strategic Planning: Collaborate with clients to understand their goals and align their needs with the company's offerings
- Develop and execute strategic account plans to achieve mutual success
- Communication: Maintain open and clear communication channels with clients to provide updates, share relevant information, and demonstrate the value of the company's products or services
- Negotiation: Negotiate contract terms, pricing, and agreements while ensuring that both parties' interests are met
- Market Knowledge: Stay informed about industry trends, market developments, and competitors' activities to identify opportunities and potential risks for clients
- Collaboration: Work closely with cross-functional teams such as sales, marketing, product development, and customer support to ensure seamless delivery of products and services to clients
- Reporting: Prepare regular reports and presentations on account status, revenue forecasts, and performance metrics for internal and external stakeholders
- Problem Solving: Proactively identify challenges or issues faced by clients and work to find effective solutions, either independently or by involving appropriate teams within the company
Business Development Manager
Egyptec
Cairo, Cairo Governorate
01.2021 - 12.2021
- Key Representative for Client Communication
- Ultimately ensure that our products, applications, & systems work correctly with the clients
- Following up with clients regarding new requests & requirements
- Regular Reporting of Sales Results
- Build, update, and follow sales & marketing plan continuously
- Build and train the required team to follow the plan
- Create sales presentations as required
- Research potential leads from different resources
- Hold meetings with potential clients
- Create required offers for clients
- Negotiate and close deals with clients
- Other duties as assigned
Senior Account Manager
NILE.COM
Cairo, Cairo Governorate
10.2019 - 01.2021
- Achieve the assigned sales target
- Collaborate with sales team & pre-sales team members for the best applicable provision of sales activities
- Perform sales operation activities, including gathering offers, preparing offers, preparing sales orders, following up on all related activities until delivery/service completion, and logging operations/activities records and outcomes
- Perform sales activities, including following up offers, price negotiation and closing
- Maintain long term relationships with account portfolio via meeting's, phone calls, emails, promotions, and job quality follow-up
- Maintain Direct Supervisor & Sales tool updates with Pipeline
- Maintain Direct Supervisor & Sales tool updates with potential leads related activities
- Perform operational duties, in collaboration with sales administration/logistics team
- Maintain and work on growing customers' database
- Ensure proper gross profit levels are achieved, through instructions execution
- Initiate on a limited scope in periodical customers' satisfaction surveys
- Initiate on a limited scope in periodical market intelligence activities
- Follow up with customers to ensure timely payments against invoices
- Involve with the customers and PMO to solve any related issues whenever required
Senior Account Manager
Link Datacenter
Cairo, Cairo Governorate
06.2018 - 10.2019
- Achieve the assigned sales target
- Collaborate with sales team & pre-sales team members for the best applicable provision of sales activities
- Perform sales operation activities, including gathering offers, preparing offers, preparing sales orders, following up on all related activities until delivery/service completion, and logging operations/activities records and outcomes
- Perform sales activities, including following up offers, price negotiation and closing
- Maintain long term relationships with account portfolio via meeting's, phone calls, emails, promotions, and job quality follow-up
- Maintain Direct Supervisor & Sales tool updates with Pipeline
- Maintain Direct Supervisor & Sales tool updates with potential leads related activities
- Perform operational duties, in collaboration with sales administration/logistics team
- Maintain and work on growing customers' database
- Ensure proper gross profit levels are achieved, through instructions execution
- Initiate on a limited scope in periodical customers' satisfaction surveys
- Initiate on a limited scope in periodical market intelligence activities
- Follow up with customers to ensure timely payments against invoices
Project Manager
HO Group
Cairo, Cairo Governorate
10.2017 - 05.2018
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
Supervisor, Corporate Sales
Orange Egypt
Cairo, Cairo Governorate
06.2014 - 10.2017
- Develop sales strategy to achieving the Educational Sector Quota
- Meeting and exceeding my annual target set by my managers and maximize the profitability of assigned portfolio
- Re estimate expected revenue of my portfolio on monthly bases to maintain an updated record of the expected monthly profits
- Managing and visiting regularly a list of large & key accounts
- Study Market behavior to define market Share and competitors strategies in order to develop Sales Strategy to increase our Market Share
- Visiting the clients in their main offices to understand their various requirements as well as to estimate the magnitude of their business in order to provide all their needs in a satisfactory manner to get the deal closed in the shortest interval of time
- Up selling our company products to the existing accounts to maximize the revenue generated from them
- Direct the work of others (Delivery Team, Support Team, Finance Team, Collection Team and Marketing Team) to make sure from that they are achieving the customers objectives and our company goal
- Communicate with Solutions team to ensure meeting the customers' needs and latest business solutions
- Communicate with marketing team to ensure submitting profitable business barter deals
- Communicate with collection team to ensure our revenue numbers of existing accounts
- Direct the customers planning cycle to insuring assigned customers' needs and expectations are met by the company
- Study client needs and advocating the best services and products that satisfy their needs
- Handle the existing customer requests and direct it to the concerned team to be fulfilled and confirm back with the customers to ensure them satisfaction
- Answers all incoming calls of the customers any time to revive them request, complains and emergency needed actions
Distribution Sales Representative
Orange Egypt
Cairo, Cairo Governorate
01.2013 - 06.2014
- Increased product sales by developing strong relationships with clients and understanding their unique needs.
- Assisted in inventory management by providing timely feedback on product availability and customer demand trends.
- Developed a deep understanding of company''s offerings in order to provide tailored solutions for each client''s specific needs.
- Enhanced distribution efficiency by creating and implementing strategic sales plans for assigned territories.
- Worked closely with internal teams such as operations, logistics, and finance to ensure seamless execution of sales agreements and order fulfillment.
Education
Bachelor of Commerce (B.Com.) - Accounting-English
Ain Shams University
Cairo 04.2008 - 01.2012
Egyptian General Certificate of Secondary Education -
Manara Language School
Cairo 01.1995 - 01.2008
Certification
GitLab Sales Accredited Professional
Timeline
Business Development Manager
Egyptec
01.2021 - 12.2021
Senior Account Manager
NILE.COM
10.2019 - 01.2021
Senior Account Manager
Link Datacenter
06.2018 - 10.2019
Project Manager
HO Group
10.2017 - 05.2018
Supervisor, Corporate Sales
Orange Egypt
06.2014 - 10.2017
Distribution Sales Representative
Orange Egypt
01.2013 - 06.2014
Bachelor of Commerce (B.Com.) - Accounting-English
Ain Shams University
04.2008 - 01.2012
Egyptian General Certificate of Secondary Education -
Manara Language School
01.1995 - 01.2008
Senior Account Manager
FORTE CLOUD
1 2022 - Current
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