Yousr Ahmed Mabrouk
Business Analyst
New Cairo City
Summary
Looking for a managerial role to utilize skills, experience, and leadership abilities to drive growth and make a significant impact. Ready to take on new challenges, lead teams, and make decisions that contribute to success.
A dedicated, results-driven professional who consistently meets deadlines and achieves goals. Thrives both independently and as part of a team, easily building strong relationships with colleagues at all levels. Fast learner, adaptable, and always seeking opportunities for improvement and career growth.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Senior Business Analyst
INTERCOM ENTERPRISE SOLUTIONS
Cairo, Cairo Governorate
11.2022 - Current
- Engaged in presales activities, gathering customer requirements until sign-off
- Scoped analysis efforts per stage, conducting elicitation sessions
- Authored Business Requirement Documents (Including diagrams and flow charts) and provided customer walkthroughs
- Managed requirement conflicts
- Supported technical and testing teams up to the UAT phase
- Conducted system demos, reviewed UAT test cases, and validated feedback
- Classified UAT comments (new requirements, defects, nice-to-have) and documented change requests
- Finalized business requirements leading to successful project go-lives
- Mentored new team members and created structured handover plans, ensuring confidence and expertise were gained to take the lead independently, with only supervision or peer reviews as needed
- Projects worked in by Sector:
- Banking Sector: National Bank of Egypt (NBE): Automation processes Product: IBM BPM for: Correspondent profile process, LC Import & Export (Issue, Amendments, Bill Management) processes, Cheque Processing process, Supplier Management process, BPO process, Export Support Documents process
- Banque du Caire: Tender document for currency exchange process automation using IBM BPM
- TUB Bank: Implementing Instant transfer (Instant Pay) over their current mobile app and internet banking
- Corporate & Digital Transformation: Kuwait-based Recruitment Company (KRH): SAP integration to enhance recruitment and onboarding
- Juhayna: SAP add-on tool implementation for recruitment and onboarding automation
- Public Sector Initiatives: Ongoing presales efforts for: 140 Daleel platform revamp, Misr Insurance digital transformation, NTRAA modernization and digital transformation
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
CRM Business Analyst/Solution Architect Consultant
Asset-Part Time
10.2018 - 11.2022
- Analyzing and checking feasibility for CRM Scope in projects including the following areas (Corporate products, Consumer products, Retail Processes and Sales)
- Responsible for designing and documenting CRM Scope through Business Requirements documents, Mockups, and Feasibility Matrix
- Receiving and analyzing requirements from business owners related to order management, account management, product modeling, Incident management, and Sales process management
- Review test scenarios to ensure the system quality
- Formulation of high-level design for implementation on required systems including integration points and fulfillment/ management processes
- Success story: Accountable and responsible for migrating enterprise solutions from CRM Dynamics to Siebel
Senior Business Analyst
Etisalat Misr
Cairo, Cairo Governorate
01.2018 - 10.2018
- Fine-tune all current documentation versus current behavior on production (Business requirement, Mockup, Design (Functional and nonfunctional) documents
- Starting leading and being a mentor for new team colleges
- Ensuring and applying CRM business Automation processes
- Review CRM business requirements and validate the technical feasibility with development owners
- 70% for Enterprise opportunities and quotes added to the SFA system on Siebel after the transformation product
- Success Story: Part of Siebel upgrade project designer
Siebel Business Analyst
Etisalat Misr
New Cairo, Cairo Governorate
05.2012 - 12.2017
- Documented and maintained business requirements for Siebel CRM, ensuring effective governance and IT reporting
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Network Engineer
Holcim Cement Company
Cairo, Cairo Governorate
09.2010 - 05.2012
- Monitored LAN security, managed IT budgeting, and implemented cost-effective communication solutions
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
Education
Bachelor DEGREE - Information Engineering and Technology, Networks Department
German University in Cairo
New Cairo, C 01.2005 - 01.2010
IGCSE -
SAINT FATIMA SCHOOL
Cairo 01.2002 - 01.2004
Skills
- Self-Learner
- Troubleshooting
- Statistical analysis
Multitasking
Process Improvement
Websites
Certification
CBAP Course, In Progress, 2024
Personal Information
- Date of Birth: 07/16/88
- Gender: Female
- Nationality: Egyptian
Researchandpublications
- Published research paper on DVB-H Interactive Backward Channel, 10th Workshop Digital Broadcasting, Ilmenau, Germany
- Internship in Automation Process, Lafarge Cement Company, 2008
Timeline
Senior Business Analyst
INTERCOM ENTERPRISE SOLUTIONS
11.2022 - Current
CRM Business Analyst/Solution Architect Consultant
Asset-Part Time
10.2018 - 11.2022
Senior Business Analyst
Etisalat Misr
01.2018 - 10.2018
Siebel Business Analyst
Etisalat Misr
05.2012 - 12.2017
Network Engineer
Holcim Cement Company
09.2010 - 05.2012
Bachelor DEGREE - Information Engineering and Technology, Networks Department
German University in Cairo
01.2005 - 01.2010
IGCSE -
SAINT FATIMA SCHOOL
01.2002 - 01.2004
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