Yousra Mohsen

Coordinate and manage all aspects of the import and export shipments process, including booking, documentation, and customs clearance. Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.

documentation and tracking of shipments. Handle and resolve any operational issues or discrepancies that may arise during the freight forwarding process. Maintain a strong network of contacts within the industry to facilitate smooth operations and explore business opportunities.

Lead and supervise all aspects of freight operations in Egypt and Kuwait Develop and implement strategic work procedures to meet the evolving demands of the department.

organizes, leads, and motivates a team of employees effectively. They manage by example and instruction, setting goals and monitoring progress and performance to help the team and company grow.

answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, The specific duties of customer service

Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance. Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.