Youssef Ahmed

In my role as a Junior Cash Management Accountant, I specialized in cash settlements and meticulously recorded bank and cash transactions. I utilized two ERP systems, QuickBooks and Netsis Enterprise, to ensure accurate financial reporting and streamlined accounting processes. My responsibilities included:

• Performing daily cash reconciliations to ensure accuracy in financial records.
• Recording and categorizing transactions across both ERP platforms.
• Collaborating with team members to resolve discrepancies and enhance cash flow management.
• Assisting in the preparation of financial reports for management review.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• As an Owner I am responsible for Social Media Moderation & Designs
• I am responsible for managing and monitoring Instagram, ensuring compliance with community guidelines, and engaging with the online community
• Taking videos, pictures and creates reels to keep the clients engaged with our content
• Also, my role is to answer the customer’s question e.g.: (price, Size-chart)
• To confirm with the customer the order number, Address, and personal information
• This experience has equipped me with a deep understanding of social media dynamics, an ability to handle challenging situations with tact and professionalism, and a keen eye for detail

• Company Overview: a renowned organizational services company
• I excelled as an organizer and usher
• I provided expert guidance and support during events and parties, ensuring seamless coordination and exceptional customer satisfaction
• My skills in organization, attention to detail, and ability to adapt to dynamic environments
• A renowned organizational services company

• Company Overview: after the acquisition
• I took an internship at Kellogg’s for two months
• I worked at the modern sales department which is sales but in more advanced techniques like digital selling
• We were responsible for making deals with large key accounts
• My job was to make some modifications on the budgeting sheets and to prepare the presentations for my manager
• After the acquisition

• At Soft Magic, I worked as a data entry specialist, where my main role was to collect personal details from business owners
• I took pride in accurately recording all the necessary information with great attention to detail
• I interacted with business owners in a friendly and approachable manner, highlighting the importance of gathering comprehensive details for event coverage
• My strong data entry skills and dedication to delivering quality results make me a valuable asset to any team