YOUSSEF AHMED MOHAMED EZZAT
Senior Merchandising Manager
Cairo,C
Summary
Dynamic and results-oriented professional with a proven track record across commercial management, account leadership, and customer experience. With extensive expertise in category management, business development, and stakeholder engagement. I excel at driving strategic initiatives and delivering measurable business growth. Skilled at leading teams, optimizing processes, and analyzing market trends. I have consistently enhanced profitability, improved product assortments, and elevated customer satisfaction. My ability to develop innovative solutions and foster strong relationships with partners and internal teams has led to sustained success in competitive markets. I am committed to leveraging my strategic vision, operational acumen, and leadership capabilities to contribute to the success of a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Senior Merchandising Manager
B.TECH
01.2022 - Current
- Company Overview: Digital Commerce
- Oversee category P&L, ensuring optimal pricing, margin management, and profitability while balancing market competitiveness
- Develop and execute strategic plans for assigned categories to achieve KPIs, target, revenue growth, market share, and profitability
- Negotiate contracts and terms with vendors, optimizing margins and driving profitable growth across the category
- Conduct competitive analysis to identify market opportunities, ensuring category offerings remained relevant and competitive
- Spearheaded cross-functional initiatives to improve category performance, such as optimizing inventory levels, reducing lead times, and enhancing product discoverability
- Provide leadership and insights for company-wide strategic planning, aligning category goals with broader organizational objectives
- Implement innovative strategies to expand category reach, such as introducing new subcategories, expanding vendor networks, and diversifying assortments
- Digital Commerce
Category Manager
noon.com
01.2021 - 12.2021
- Company Overview: Egypt
- Expanded partnerships with high-potential commercial entities and refine the partner portfolio to align with profitability
- Maintained an in-depth understanding of the competitive landscape to advise partners on pricing and assortment strategies, ensuring market relevance
- Supported product launches and promotional events, boosting visibility, and driving significant traffic to key accounts
- Negotiated and finalized commercial agreements with partners, ensuring alignment with strategic objectives and profitability goals
- Analyzed sales and performance data to identify trends, forecast demand, and implement actionable recommendations, contributing to overall category profitability
- Supervised and mentored a direct report, providing guidance on account management strategies, performance analysis, and professional development, resulting in enhanced team efficiency and partners satisfaction
- Egypt
Senior Key Account Manager
noon.com
01.2020 - 12.2020
- Company Overview: Egypt
- Onboarded vendors and optimize their portfolio to meet strategic objectives
- Utilized data analytics to enhance product performance and inform decision-making
- Acted as a trusted advisor to partners, providing insights and strategies for business growth while monitoring market trends
- Fostered strong relationships and collaborate with internal teams to deliver actionable insights and support partner success
- Egypt
Key Account Manager
noon.com
04.2019 - 12.2019
- Company Overview: Egypt
- Managed a portfolio of high-value sellers across various categories, ensuring a balanced assortment that meets customer demand
- Oversaw inventory management and execute promotional strategies to ensure optimal stock availability and effective marketing of top items
- Conducted sales analyses and market research to identify growth opportunities and streamline supply chain efficiency
- Ensured compliance with contractual agreements, including pricing, inventory levels, and service standards
- Provided sellers with actionable insights and recommendations to optimize their performance on the platform
- Egypt
Subject Matter Expert
Altice USA
01.2019 - 04.2019
- Company Overview: Digital Works, Egypt
- Provided in-depth guidance and training to call center agents on products, services, systems, and processes
- Developed training materials, knowledge bases, and FAQs to ensure agents have access to accurate information
- Assisted agents in resolving complex or escalated customer issues that require advanced knowledge
- Collaborated with management to optimize processes, improve efficiency, and enhance customer experience
- Acted as the go-to expert for handling high-priority or complicated customer queries
- Digital Works, Egypt
Customer Support Representative
BoroTaxi
11.2018 - 01.2019
- Company Overview: Raya Contact Centre, Egypt
- Responded to customer inquiries via phone, email, or chat regarding taxi availability, fare and ride details
- Addressed and resolve customer complaints related to driver behavior, ride quality, billing discrepancies
- Helped customers locate and retrieve lost items left in taxis by coordinating with drivers and dispatch teams
- Assisted drivers with account issues, trip disputes, or technical problems with dispatch systems
- Processed payments, refunds, and adjustments for rides and resolve billing inquiries
- Raya Contact Centre, Egypt
Trip Advisor
Expedia for TD
05.2015 - 07.2017
- Company Overview: Teleperformance, Egypt
- Guided customers through the booking process for flights, hotels, car rentals, activities, and vacation packages
- Provided insights on local attractions, activities, and dining options to enhance the travel experience
- Addressed and resolved customer concerns, such as booking errors, cancellations, refunds, or itinerary changes
- Highlighted special offers, discounts, and exclusive deals to encourage bookings
- Shared insider tips on how to make the most of trips based on local knowledge and customer feedback
- Teleperformance, Egypt
Education
General Secondary Education Certificate - undefined
Mubarak Experimental Language School
01.2009 - 1 2011
Bachelor's Degree - Accounting
Faculty of Commerce, English Section, Benha University
Egypt 10.2011 - 9 2016
Skills
Business Planning
Timeline
Senior Merchandising Manager
B.TECH
01.2022 - Current
Category Manager
noon.com
01.2021 - 12.2021
Senior Key Account Manager
noon.com
01.2020 - 12.2020
Key Account Manager
noon.com
04.2019 - 12.2019
Subject Matter Expert
Altice USA
01.2019 - 04.2019
Customer Support Representative
BoroTaxi
11.2018 - 01.2019
Trip Advisor
Expedia for TD
05.2015 - 07.2017
Bachelor's Degree - Accounting
Faculty of Commerce, English Section, Benha University
10.2011 - 9 2016
General Secondary Education Certificate - undefined
Mubarak Experimental Language School
01.2009 - 1 2011
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