Youssef Al-Mukadem

UI/UX Designer in Training at the Information Technology Institute (ITI), skilled in design thinking and human-centered design. Hands-on experience in wireframing, prototyping, and usability testing. Bringing 3 years in sales and marketing, leveraging customer insight and problem-solving to bridge business goals with user experience.

• Hakawi: Designed an mobile app that brings cultural heritage to life by enabling users to explore hidden stories through wireframes, user flows, and interactive prototypes in Figma, with features like offline access, AR interactions, and guided tours.
• Ro’aya (E-commerce App): Developed a mobile shopping app for visually impaired users by applying WCAG accessibility standards, voice interaction design, and conducting user research & usability testing, ensuring an inclusive digital experience.
• ZAD: Created a concept app focused on recycling plastics into sellable products, emphasizing eco-friendly shopping with low-fidelity wireframes, prototypes, and interaction design to promote sustainable habits.

• UI/UX (Figma-Miro). Route Academy Jan. 2025
• Digital Marketing Diploma & AI Tools (AAST) . Aug. 2024
• CS50 Intro Programming Course (C , Python) Dec. 2023
• Data analysis course Apr. 2023
• Marketing Diploma (AAST) Oct. 2022

• Figma
• Photoshop
• Illustrator
• Trello
• Miro
• Slack
• Sketch

• Ranked #1 Nationwide in Retail Excellence & End-User Experience at ExxonMobil Egypt (Alexandria Region) for H2 2024 & H1 2025.
• Contributed to strengthening brand reputation and enhancing the overall customer journey at ExxonMobil.
• Assigned to deliver technical training for station technicians on: Safety protocols
• Enhancing team compliance and knowledge retention across the network.
• Demonstrated excellence in service quality, customer satisfaction, and operational standards, contributing to brand reputation and customer loyalty.