History and Politics
Youssef Amr Hosny Abdel-Aziz
Customer Representative/Travel Advisor
Cairo
Summary
Highly Proficient in English at the C1 level, brings excellent communication and interpersonal skills to every role, Top performing employee in travel advising and call center environments. Always eager to learn new skills.
Overview
1
1
year of professional experience
5
5
Languages
Work History
Sales Representative
Outsource Engage
03.2025 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Exceeded sales targets through effective planning and goal setting.
- Streamlined sales process, reducing time from lead to close.
- Achieved or exceeded company-defined sales quotas.
Customer Service Representative
VXI
10.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Travel Advisor
Transcom Worldwide
03.2024 - 09.2024
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Referenced company contracts and rate desk to balance rate and revenue for client and company.
- Followed up with customers to increase customer service with travel plans.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Helped customers with passport and visa applications.
Education
BBA - Business
Ain Shams University
Cairo, Egypt 04.2001 -
High School Diploma -
El Shaheed Ramy Mohamed Foad El Gangihy Government
Cairo, Egypt 04.2001 -
Skills
Customer service
Sales development
Time management
Client service
Customer relations
Sales consultation
Customer retention
Relationship building
Product promotions
Interests
GYM, Game modding, Computer building, History and Geography.
Modding games with foremost being Skyrim has pretty much became a hobby.
GYM and bodybuilding has become a habit.
History, Geography and Strategy games.
Knows a lot about computer components and types.
Timeline
Sales Representative
Outsource Engage
03.2025 - Current
Customer Service Representative
VXI
10.2024 - 02.2025
Travel Advisor
Transcom Worldwide
03.2024 - 09.2024
BBA - Business
Ain Shams University
04.2001 -
High School Diploma -
El Shaheed Ramy Mohamed Foad El Gangihy Government
04.2001 -
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