Youssef ashraf
Cairo,Shubra El Kheima
Summary
Experienced in a strong focus on customer orientation and service. Expertise in complaint handling, inventory control software, and specialty coffee preparation, latte art, and quality inspections. Proven leadership qualities with skills in scheduling employees, tracking operational performance, supply chain coordination, people management, staff development training and assessments. Adept at implementing sales strategies to enhance profit and loss understanding while ensuring high staff retention rates. Career goal: to leverage extensive skills in a dynamic retail environment to drive customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant store manager
breadfast specialty coffee
New Cairo, Cairo Governorate
08.2023 - Current
- Analyzed financial P&L information and developed strategies that led to [Number]% profitability increases within [Timeframe].
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Facilitated smooth operation with effective scheduling and task delegation.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Coordinated staff meetings for improved communication and team morale.
- Report all incidents to store manager
- Encourage team members to follow excellent operational standards by leading by example
- Maximize inventory and control costs by consistent tracking
- Maintain quality of all the presented bar drinks
- Be inquisitive, be kind, be honest
- Hosting and continuously collecting feedback from guests regarding their coffee experiences
- Maintain excellent hygiene in shop
- Maintain excellent personal hygiene
Education
Certificate of Higher Education - Mechanics engineering
Misr International Technology University
Cairo, Cairo Governorate 11.2021 -
Skills
- Store layout planning
- Merchandising techniques
- Customer orientation
- customer service
- customer experience
- Complaint handling expertise
- Inventory control software
- Coffee making and latte art
- Specialty coffee knowledge
- Specialty coffee preparation
- Coffee quality inspections
- coffee testing
- Scheduling employees
- track and report on operational performance
- Leadership qualities
- Supply chain coordination
- People Management
- Staff development
- Profit and loss understanding
- Sales strategies
- Staff retention techniques
- Staff development training
- Staff development assessments
Languages
English
Intermediate
Timeline
Assistant store manager
breadfast specialty coffee
08.2023 - Current
Certificate of Higher Education - Mechanics engineering
Misr International Technology University
11.2021 -
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