Youssef Ayman Maher Abdel-Hamid Elsayed
6th October,Egypt
Summary
Specialising in financial services with focus on cash handling, customer service and sales. Can deliver enhanced customer satisfaction and drive business growth by leveraging skills in transaction processing, problem-solving and cross-selling bank products. Known for maintaining high level of accuracy and diligence in fast-paced work environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Platinum Teller
National Bank of Egypt NBE
03.2021 - 08.2025
- Perform replenishment of onsite ATM
- Introduce alternative channels to customer
- Request daily needs of cash from the head
- Process all counter cash transactions
- Cross sell products based on customer need
- Check counterfeit currencies, checks and identities
- Process all government payments and collections on e-finance
Operations Officer
Housing and Development Bank HDB
09.2020 - 03.2021
Customer service and technical support
digital works company
07.2020 - 10.2020
Chief Accountant
Arab Bridge Maritime Company
10.2019 - 09.2020
Training
QNB Bank
01.2018 - 01.2018
Training
BLOM Bank
01.2017 - 01.2017
Education
Faculty of Managment Sciences - Accounting
MSA University + University of Greenwich In UK
09.2015 - 09.2019
International Credit Diploma -
ESLSCA University
/2024 - /2025
Skills
- Perfect command in Windows 11/XP/7 operating systems
- Skillful in Microsoft Office
- Skillful surfing in World Wide Web
- Cross-Selling proficiency
- Anti-Money laundering understanding
- Time management efficiency
- Banking product familiarity
Certification
- International Credit Diploma (Eslsca University) Feb - 2025
- Know Your Customer
- لغة الاشارة للصم وضعاف السمع
- Anti-Money Laundry
- Operational Risk Polices Awareness
- Information Security Awareness
- Introduction For Compliance
- Consumer Rights Protection
- Reporting Illegal Practices
- Cards and Payments I (Moody's Analytics)
- Card Issuing Fraud Management (Moody's Analytics)
- Principles of Retail Banking (Moody's Analytics)
- Detection of forgery of identity documents
- Winning by Referrals
Timeline
Platinum Teller
National Bank of Egypt NBE
03.2021 - 08.2025
Operations Officer
Housing and Development Bank HDB
09.2020 - 03.2021
Customer service and technical support
digital works company
07.2020 - 10.2020
Chief Accountant
Arab Bridge Maritime Company
10.2019 - 09.2020
Training
QNB Bank
01.2018 - 01.2018
Training
BLOM Bank
01.2017 - 01.2017
Faculty of Managment Sciences - Accounting
MSA University + University of Greenwich In UK
09.2015 - 09.2019
International Credit Diploma -
ESLSCA University
/2024 - /2025
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