Youssef Ebrahim
Network Administrator
Madinat An Nasr
Summary
Dynamic Network Specialist with proven expertise at GARB General Authority of Roads and Bridges, enhancing network efficiency through innovative infrastructure solutions. Skilled in troubleshooting complex systems and fostering team collaboration, I successfully trained staff and improved customer satisfaction, demonstrating strong problem-solving abilities and a commitment to quality service.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Network Specialist
GARB General Authority of Roads and Bridges
05.2021 - Current
- Served as liaison between user community and software providers.
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
- Performed configuration and troubleshooting of Aruba & Arista routing/switching platforms.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Performed configuration and troubleshooting of hik vison / samsung cameras/NVR platforms.
- Enhanced network efficiency by designing and implementing effective infrastructure solutions.
- Identified and immediately resolved issues with network devices.
- Configured and installed wireless controllers, routers and switches.
- Designed and evaluated WAN and LAN connectivity technologies.
Technical Support Specialist
Exceed
01.2019 - 09.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Education
Bachelor of Science - Computer And Information Sciences
Arab Open University
Cairo, Egypt 04.2001 -
Skills
Team collaboration and communication
Project management
Quality of service management
Disaster recovery planning
End user support
Customer support and service
Help desk assistance
Teamwork
Problem-solving
Time management
Excellent communication
User support
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Specialist
GARB General Authority of Roads and Bridges
05.2021 - Current
Technical Support Specialist
Exceed
01.2019 - 09.2019
Bachelor of Science - Computer And Information Sciences
Arab Open University
04.2001 -
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