Youssef Elhawary
Retail Banker
13 Wakf Elkharbotly Al-Zahir
Summary
Experienced bank teller, skilled at supporting daily branch operations, retail products gross selling ,outdoor marketing and providing premium customer service to each customer maintaining customers long term relationships. Seeking a challenging position within a visionary marketing division that offers the opportunity for further career growth and exposure.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Retail Banker
National Bank of Egypt
01.2023 - Current
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Reached out, generated appointments and built new relationships to grow business.
- Maintained friendly and professional customer interactions.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
Platinum Bank Teller
National Bank Of Egypt
10.2017 - 01.2023
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
Telemarketing Agent
Centro Glolbal Solution
03.2017 - 10.2017
- Completed daily cold calling and outreach to build sales pipeline.
- Cold called over 50 potential customers per day to help with marketing efforts and increase sales.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
Education
Bachelor of Commerce(English Section) - ِAccounting Division
Ain Shams University
Cairo 09.2011 - 06.2015
Skills
- Financial Transactions
Customer Relationship Management
Communications Management
Product and Service Knowledge
Attention to Detail
Upselling and Cross Selling
MS Office
Interpersonal Communication
Timeline
Retail Banker
National Bank of Egypt
01.2023 - Current
Platinum Bank Teller
National Bank Of Egypt
10.2017 - 01.2023
Telemarketing Agent
Centro Glolbal Solution
03.2017 - 10.2017
Bachelor of Commerce(English Section) - ِAccounting Division
Ain Shams University
09.2011 - 06.2015
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