Summary
Work History
Education
Skills
Timeline
Generic

Youssef Elsherbini

Customer Service Representative
Cairo

Summary

At Concentrix, I excelled as a Customer Service Representative, leveraging my problem-solving and active listening skills to enhance customer satisfaction and loyalty. My approach led to a notable increase in repeat business, showcasing my adaptability and commitment to excellence in customer relations and complaint resolution.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Customer Service Representative

Concentrix
Cairo, Cairo Governorate
09.2024 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - English Literature

Zagazig University
Zagazig, Egypt
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Complaint resolution

Customer relations

Decision-making

Timeline

Customer Service Representative

Concentrix
09.2024 - 12.2024

Bachelor of Arts - English Literature

Zagazig University
04.2001 -
Youssef ElsherbiniCustomer Service Representative