Youssef Hani
International Travel Consultant
6th Of October
Summary
Dynamic professional with a proven track record at Dynnino Group (ASAP Tickets), enhancing customer satisfaction through innovative travel solutions and exceptional complaint handling. Excelled in leadership roles at Concentrix, driving efficiency and team development. Skilled in Excel and fostering customer relations, with a strong work ethic and creativity that consistently generates positive outcomes.
Overview
10
10
years of professional experience
2
2
Languages
10
10
years of post-secondary education
Work History
International Travel Consultant
Dynnino Group (ASAP Tickets)
06.2024 - Current
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Followed up with customers to increase customer service with travel plans.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Customer Care Center Supervisor
Concentrix
05.2022 - 12.2022
- Promoted from Customer Service Representative to Supervisor after demonstrating exceptional leadership skills and commitment to organizational success over two years of service at the company''s Call Center Operations Department.
- Championed change management initiatives, fostering a culture of continuous improvement among team members.
- Enhanced customer satisfaction by addressing and resolving escalated concerns in a timely manner.
- Streamlined call center operations for increased efficiency by implementing effective team training programs.
- Created comprehensive training materials that facilitated efficient onboarding of new employees while minimizing downtime in operations.
- Mentored and developed high-performing team members for career advancement within the organization.
Customer Service Representative
Concentrix
03.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Waterpolo Athlete
Zamalek Sporting Club
01.2015 - 01.2020
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Attended all practices, meetings, and workouts on time.
- Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
- Competed in multiple state and regional competitions, achieving top results.
- Trained extensively 20 hours per week for upcoming competitions to perform at top-level.
Ticket Agent
Tazkarti
06.2019 - 07.2019
- Monitored ticket sales and provided detailed reports to management.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- created fan IDs and Tickets
Auto Mechanic Assistant
Volkswagen
03.2016 - 04.2016
- Maintained a comprehensive understanding of various vehicle makes and models, enabling efficient problem-solving in the repair process.
- Ensured the longevity of repaired vehicles by rigorously test driving them post-maintenance to confirm all issues were resolved effectively before returning them to customers.
- Consistently met deadlines for repair orders while maintaining exceptional attention to detail and workmanship.
- Assisted lead mechanic in diagnosing complex automotive issues for efficient and accurate repairs.
Education
Bachelor of Finance - Accounting And Finance
Helwan University
Cairo, Egypt 06.2019 - 06.2022
High School Diploma -
City Language School
6th Of October , Egypt 06.2011 - 06.2018
Skills
Excellent customer service
Timeline
International Travel Consultant
Dynnino Group (ASAP Tickets)
06.2024 - Current
Customer Care Center Supervisor
Concentrix
05.2022 - 12.2022
Customer Service Representative
Concentrix
03.2021 - 05.2022
Ticket Agent
Tazkarti
06.2019 - 07.2019
Bachelor of Finance - Accounting And Finance
Helwan University
06.2019 - 06.2022
Auto Mechanic Assistant
Volkswagen
03.2016 - 04.2016
Waterpolo Athlete
Zamalek Sporting Club
01.2015 - 01.2020
High School Diploma -
City Language School
06.2011 - 06.2018
Languages
Arabic
Proficient
C2
English
Proficient
C2
Similar Profiles
Cameron JuddCameron Judd
Ticket Agent/IT Help at Auerbach TicketsTicket Agent/IT Help at Auerbach Tickets
Tesheena PetitTesheena Petit
Safety TIckets at Safety TicketsSafety TIckets at Safety Tickets
Ilissa JasoIlissa Jaso
Logistics Specialist at Cole Tickets SolutionsLogistics Specialist at Cole Tickets Solutions