Hi, I’m
Youssef Hassaballah
Customer Service Representative
6th Of October City,GZ
Summary
Achieved notable customer loyalty and repeat business as a Customer Service Representative at Youssef Tarek Jewellery by expertly handling inquiries and resolving complaints with empathy. Demonstrated exceptional problem-solving abilities and active listening skills, enhancing customer satisfaction and managing high-stress situations with professionalism.
Overview
3
years of professional experience
3
Languages
Work History
Youssef Tarek Jewellery
Customer Service Representative
06.2021 - 03.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Arab Academy For Science And Martime TransportCairo, Egypt
Bachelor of Civil Engineering from Civil Engineering
04.2001
Skills
Customer Service
Timeline
Customer Service Representative
Youssef Tarek Jewellery
06.2021 - 03.2024
Arab Academy For Science And Martime Transport
Bachelor of Civil Engineering from Civil Engineering
04.2001
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