Youssef Hussam
Cairo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Majorel
09.2021 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Sought ways to improve processes and services provided.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Sales Assistant
LC Waikiki
11.2019 - 07.2021
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Established rapport with customers using active listening and interpersonal skills.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Assistant
H&M Retail
08.2018 - 10.2019
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Bachelor of Arts - Sociology Department
Helwan University
Egypt07.2024
Skills
- Call Management
- [English] Excellent
- Travel Planning
- LiveChat Messaging
- Call center experience
- Sales closing
- Understanding Customer Needs
Languages
Arabic
Native language
English
Upper intermediate
B2
German
Elementary
A2
Timeline
Customer Service Representative
Majorel
09.2021 - Current
Sales Assistant
LC Waikiki
11.2019 - 07.2021
Sales Assistant
H&M Retail
08.2018 - 10.2019
Bachelor of Arts - Sociology Department
Helwan University
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