Youssef Khaled Mahmoud
Operator
Giza
Summary
Motivated and customer-oriented Tourism and Hotel Management graduate with hands-on experience in sales,hospitality and customer service.Skilled in front-desk operations,digital marketing, and communication.Known for adaptability,teamwork and a strong ability to build rapport with clients.Always eager to learn and grow in dynamic work environments.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Operator
Travkeen Travel Agency
01.2026 - Current
- Operated travel booking systems to efficiently manage client reservations and itineraries.
- Assisted customers with travel inquiries, providing personalized service to enhance satisfaction.
- Collaborated with team members to streamline operational processes and improve service delivery.
Sales Agent
Safa Internationals
05.2025 - 09.2025
- Generated revenue by understanding customer requirements and delivering tailored recommendations.
- Strengthened customer loyalty through professional service,follow-up and problem resolution.
Receptionist
Conrad Hotel
09.2024 - 11.2024
- Handled front-desk operations and guest check-ins.
- Ensured a high standard of hospitality and customer service.
- Provided support in guest services and room management.
Sales Executive
Travkeen Travel Agency
07.2024 - 09.2024
- Managed travel packages and client bookings.
- Assisted customers with tailored travel solutions.
Sales Representative
Travel Agency
08.2022 - 10.2022
- Assisted clients in selecting and booking travel packages, including flights, accommodations, and tours.
- Provided detailed information on destinations, visa requirements, and travel insurance.
- Handled inquiries and follow-ups to convert leads into confirmed bookings.
Call Center Agent Customer Service
ITP Performance
08.2022 - 10.2022
- Provided call support and customer assistance.
Call Center Agent
IMS
06.2022 - 08.2022
- Handled inbound and outbound calls to address customer inquiries, complaints, and service requests, enhancing overall customer experience.
- Provided accurate information about products and services, contributing to increased customer satisfaction.
- Resolved customer issues efficiently and professionally, ensuring high service quality and fostering customer loyalty.
Education
Bachelor's Degree - Tourism and Hotel Management
Six October University
01-2025
Skills
- Travel logistics management
- Client reservation management
- Travel inquiry assistance
- Operational process improvement
- Excel management
- Proficient in Microsoft Office (Word, Excel)
Additional Information
EnglishLanguage Course – British Council - March 2023 - March 2024
Digital Marketing Course - Adham Hossam Marketing - June 2023 - September 2023
- Covered fundamentals of digital marketing strategies and tools.
- Gained comprehensive knowledge in Social Media Marketing & Management (SMMA).
- Learned how to plan and execute full marketing campaigns from A to Z.
- Developed skills in client communication and relationship management.
- Understood market research, audience targeting, content creation, and analytics.
- Practiced building marketing strategies tailored to business goals and KPIs
Certification
Digital Marketing Course - Adham Hossam Marketing
Timeline
Operator
Travkeen Travel Agency
01.2026 - Current
Sales Agent
Safa Internationals
05.2025 - 09.2025
Receptionist
Conrad Hotel
09.2024 - 11.2024
Sales Executive
Travkeen Travel Agency
07.2024 - 09.2024
Sales Representative
Travel Agency
08.2022 - 10.2022
Call Center Agent Customer Service
ITP Performance
08.2022 - 10.2022
Call Center Agent
IMS
06.2022 - 08.2022
Bachelor's Degree - Tourism and Hotel Management
Six October University