Youssef Mohamed El-Housseiny
Offshore Product Support Sales Engineer
Alexandria
Summary
Detail-oriented Aftermarket Representative with 6 years of experience specializing in Caterpillar spare parts, technical solutions, and service programs at Mantrac Group. Proven ability to drive revenue growth by matching client needs with optimal spare parts solutions while maintaining cost efficiency. Skilled in CAT platforms (SIS, TMI, DPSS, Partsviz, etc.) with a track record of increasing parts sales through proactive quoting and cross-functional coordination. Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Offshore Product Support Sales Engineer
Mantrac Group
Alexandria
04.2025 - Current
- Led a team of three Engineers quoting and Ordering parts to Customers, Responding to 30+ Customer requests Daily with 95% satisfaction.
- Increased customer quote volume by 15% by implementing a standardized quoting process, resulting in increased customer engagement.
- Achieved sales targets consistently by adopting consultative selling approach that built trust with clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Ensured compliance with company policies for all orders, including payment processing and return procedures.
Offshore Product Support Sales Engineer
Mantrac Group
09.2021 - 03.2025
- Prepared and delivered 250+ monthly technical and commercial quotations with 98% accuracy, optimizing customer decision-making for CAT and non-CAT parts.
- Delivered expert technical support for CAT and non-CAT spare parts to offshore customers, resolving 90% of inquiries within 24 hours.
- Optimized global shipping strategies by analyzing weight, cost, and destination-specific regulations, reducing logistics expenses while maintaining 100% compliance.
- Providing Virtual Assistance to Walk in Customers in All Business Units as a Virtual Counter Sales Engineer.
- Managed end-to-end international order lifecycle from availability verification to delivery confirmation, reducing lead times through proactive ESD tracking.
- Proactively monitored shipment statuses by liaising with logistics teams, reducing delivery delays by 20%.
Product Support Sales Engineer
Mantrac Egypt
Alexandria, Egypt
04.2021 - 08.2021
- Expanded customer base through cold calling Approximately 25 Customers Daily.
- Consistently Achieved sales targets by advising customers on cost-saving CAT programs, translating technical features into operational benefits.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Led cross-functional coordination between warehouse, logistics and sales teams to ensure timely parts availability and delivery commitments.
Parts Technical Support Engineer
Mantrac Group
09.2019 - 03.2021
- Developed preventive maintenance stock lists for 150+ new CAT machines and gensets across 12 business units, reducing down time for machines.
- Resolved 500+ annual technical parts inquiries for Mantrac Group's worldwide operations across 12 countries.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Led CAT parts database maintenance for 5,000+ SKUs, ensuring 100% pricing accuracy and identifying replacement opportunities..
- Managed end-to-end Reman/PRA shipments for 10 African countries and Iraq.
Export Bookings Specialist
CMA CGM
08.2018 - 08.2019
- Managed all export operations for Egypt's three key ports (Port Said East/West, Damietta), overseeing 350+ monthly shipments.
- Verified 30+ daily booking requests against compliance parameters (commodity, weight, hazardous materials), maintaining perfect audit records.
- Optimized global shipping routes by analyzing 100+ monthly bookings, selecting optimal vessel/voyage combinations that reduced transit times.
- Proactively contacted customers to complete critical shipment documentation, ensuring accurate and timely booking processing.
International Customer Service Advisor
Vodafone UK
01.2017 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Mechatronics Engineering
Arab Academy For Science, Technology And Maritime Transport
Alexandria, Egypt 09.2011 - 01.2016
Skills
- Proven leadership experience
- Collaborative team member
- Effective under pressure
- Problem-solving skills
- Customer support
- Organization skills
- Time management
Timeline
Senior Offshore Product Support Sales Engineer
Mantrac Group
04.2025 - Current
Offshore Product Support Sales Engineer
Mantrac Group
09.2021 - 03.2025
Product Support Sales Engineer
Mantrac Egypt
04.2021 - 08.2021
Parts Technical Support Engineer
Mantrac Group
09.2019 - 03.2021
Export Bookings Specialist
CMA CGM
08.2018 - 08.2019
International Customer Service Advisor
Vodafone UK
01.2017 - 10.2017
Bachelor of Science - Mechatronics Engineering
Arab Academy For Science, Technology And Maritime Transport
09.2011 - 01.2016
Similar Profiles
Amr WahidAmr Wahid
Group Customer Success Manager at Mantrac GroupGroup Customer Success Manager at Mantrac Group
Mohamed TaimourMohamed Taimour
Group Senior Data Analyst at Mantrac GroupGroup Senior Data Analyst at Mantrac Group
Mohamed Mahmoud Moustafa EL TawilaMohamed Mahmoud Moustafa EL Tawila
Project Manager team supervisor at Mantrac GroupProject Manager team supervisor at Mantrac Group
Kashouna LoudermillKashouna Loudermill
Superintendent to the Chief Operations Officer at United States Space Force (USSF)Superintendent to the Chief Operations Officer at United States Space Force (USSF)
Kyle SmithKyle Smith
Police Patrolman at Elwood Police DepartmentPolice Patrolman at Elwood Police Department