Youssef Mohamed Madbooly
Customer Service Agent
Cairo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Travel Advisor
Webhelp
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Majorel
03.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Vodafone UK
03.2019 - 02.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Agnet
Vodafone UK
08.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Receptionist
EMAAR
03.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Accounting - Accounting And Finance
Ain Shams University
Cairo 04.2001 -
Skills
Call management
Adaptability and flexibility
Complaint resolution
Time management
Call center experience
Customer relations
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Complaint handling
Relationship building
Timeline
Travel Advisor
Webhelp
04.2024 - Current
Customer Service Representative
Majorel
03.2021 - 11.2021
Customer Service Associate
Vodafone UK
03.2019 - 02.2021
Customer Service Agnet
Vodafone UK
08.2018 - 02.2019
Receptionist
EMAAR
03.2016 - 06.2018
Bachelor of Accounting - Accounting And Finance
Ain Shams University
04.2001 -
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