Youssef Osama Farouk
Account Manger
Cairo
Summary
Experienced professional with over 3 years in software instruction, sales and management, including B2C and B2B environments. Proven track record in training customers on ERP systems, achieving sales targets, and managing client accounts to ensure satisfaction and long-term relationships. Strong communication, leadership, and problem-solving skills, seeking a team leader role to drive team performance and business growth.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Account Manager
Concentrix
10.2024 - Current
- Managed and maintained customer accounts after closing sales, ensuring ongoing satisfaction and support.
- Successfully met or surpassed sales targets for over one year.
- Developed strategic sales plans to expand client base and increase revenue.
- Coordinated with internal teams to ensure client needs were met and issues resolved promptly.
Telemarketing Specialist
Fly Pie
07.2024 - 10.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Software Instructor
Creative Smart Software
06.2022 - 06.2024
- Delivered comprehensive training sessions to customers on ERP system functionalities.
- Assisted clients in understanding and effectively using software to improve their business operations.
- Developed training materials and user guides to enhance customer learning experience.
- Collaborated with the support and development teams to address customer feedback and improve product usability.
Education
Bachelor Of Administration - Business Administration And Management
Ain Shams University
Cairo, Egypt08-2025
Skills
Team leadership and training
Timeline
Account Manager
Concentrix
10.2024 - Current
Telemarketing Specialist
Fly Pie
07.2024 - 10.2024
Software Instructor
Creative Smart Software
06.2022 - 06.2024
Bachelor Of Administration - Business Administration And Management
Ain Shams University
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