Youssef Rashed

1- Responsible for excellence in execution (EE) of certain marketing programs and milestone events for the company

2- Carrying out timely all the logistics and event management both externally (with vendors) and internally ( with different cross functions)

3- sticking to budget allocated to event and contain the cost as much as possible

4- communicating logistics related to events with customers (HCP) through field ride

1- Conducted competitive analysis to identify gaps in the market and opportunities for growth

2- Utilized CRM software to track leads, manage customer relationships, and increase sales efficiency

3- Helped with the implementation of the new CRM system in Roche called EPICX, this included explaining to all the teams the importance of using the system in regard to record your interactions and insights with the doctor and how to take their consent through this system

4- Explaining to multiple team members on how to use all tools available on the EPIX software such as the AI tool for gathering different insights on a certain topic through Roche Database

5- I was also part of VOC analysis team (Voice of customer) this includes comparing certain analytics such as the business impact, patient impact and customer engagement and comparing them to previous quarters. This also gave insights on what is happening in the market in regard to competition, the teams that I was in charge of in regards to this task was the Breast Cancer team, ophthalmology team and hemophilia team.

1- Cultivated relationships with physicians and healthcare providers to drive sales.

2- Analyzed competitor data and market trends to identify referral source targets.

3- Visited establishments to evaluate needs and promote product and service sales.

4- Provided constant support to physicians and pharmacists about products, prices and technical issues.

5- Studied products inside and out to understand features, advantages and patients benefits .

6- Recorded customers interactions using automated systems to maintain high data quality (CRM).

1- Learned and utilized organizational and planning skills to drive continuous, safe manufacturing of products.

2- Communicated with suppliers and internal teams to correct and prevent quality issues.

3- Visually inspected completed products to detect deviations from standard.

4- Tested products using standardized quality control procedures to maintain continuity across batches.

5- Assessed incoming materials against specifications and rejected shipments failing to meet quality expectations.

6- Collaborated with team members to gain experience and apply Good Manufacturing Practices(GMP).

7- Maintained high productivity with clean and organized workstations. Met quality and accuracy standards, reviewing instructions and diagrams to verify job requirements.

1- Used pharmacy systems to obtain patient and drug information and process prescriptions.

2- Assisted pharmacists in delivering patient care, consultation, and therapy management services.

3- Followed industry and regulatory standards when counting and labeling prescription medication.

4- Counted, measured and weighed medications using strong math skills.

5- Monitored patient progress and assessment results and communicated clinical information with physicians.

6- Helped patients access and manage specialty medications, resulting in increased patient satisfaction and improved medication adherence rates.

7- Clarified prescribed medications, dosages, refills and interactions to suggest alternatives and answer questions.

8- Collaborated with healthcare providers to optimize medication regimens and resolve drug therapy-related problems.

9- Measured out ingredients to compound special preparations such as infant reflux medications and topical applications.

10- Recommended OTC medications to patients with allergies and other ailments.

1- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers.

2- Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays.

1- Worked cooperatively with photographers, fashion coordinators, directors, stylists and make-up artists.

2- Promoted new designs and products on television shows, films, videos and commercials.