Youssef Sedhom Isaac
Cairo,C
Summary
Knowledgeable Sales Executive with solid background in Construction tools and engineering Products sales in international Companies with strong ability for application of international standard and strong product demonstration proficiency ,in additional to strong knowledge and professional experience in TelleSales for Medicare and Tech Support through cold calling and customer care .Successfully navigated complex sales environments, fostering strong client relationships and customer retention.
Overview
9
9
years of professional experience
Work History
Medicare Sales Representative
ADVS Solutions L Virtual Solutions, USA
08.2024 - Current
- Conducted high-volume outbound calls to prospective clients to introduce products/services and generate interest
- Educated clients on Medicare options and benefits, enhancing understanding of healthcare coverage choices.
- Developed tailored sales presentations to address individual client needs, improving engagement and satisfaction.
- Collaborated with cross-functional teams to streamline enrollment processes, enhancing efficiency for clients and staff.
- Led training sessions on Medicare compliance regulations for new team members, promoting adherence to industry guidelines.
- Utilized data-driven insights to refine sales approach, targeting key demographics with tailored messaging that resonated with potential clients through cold calling.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
- Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.
Subject Matter Expert
Teleperformance Egypt
12.2023 - 07.2024
- Trained and onboarded new customer service representatives,
delivering structured sessions on systems, processes, and
customer engagement best practices. - Guide team members through handling complex customer inquiries and escalations, ensuring resolution in line with service level agreements (SLAs).
- Led cross-functional teams to develop and implement best practices in subject matter expertise-call resolution, and customer satisfaction metrics.
- Led cross-functional teams to develop and implement best practices in subject matter expertise.
- Mentored junior staff, enhancing team knowledge and improving overall performance.
- Analyzed complex issues to provide actionable insights, driving informed decision-making processes.
- Collaborated with stakeholders to define project goals and align strategies with business objectives.
Technical Sales
Intact distributor of 3M
04.2022 - 02.2023
- Analyzing customers' needs and recommending products
- Discussing products with customers and explaining technical concepts simply
- Writing reports and proposals for vendors or clients related to technical products
- Finding new customers and creating a sales relationship with potential buyers
- Building relationships with clients and encouraging long-term buyers
- Connecting with customers after a sales pitch to answer questions or provide advice
- Making sales pitches at demonstrations or conference events to persuade an audience to buy an item
- Meeting sale quotas and commission goals
- Traveling to meet with vendors or to lead instructional demonstrations for a product
- Negotiating prices with customers
- Tracking sales and sharing sales information with a manager or team lead
- Researching the current market trends and learning about new technology products
- Delivered comprehensive training sessions for new hires, equipping them with the necessary skills for success in a technical sales role.
- Mentored junior team members on best practices in technical sales support, fostering a culture of continuous learning and professional development.
- Increased sales revenue by developing and implementing effective technical sales strategies.
- Assisted sales team in closing deals by providing technical expertise during client presentations and demonstrations.
- Collaborated with sales and marketing teams to develop technical documentation and promotional materials highlighting the unique advantages of company''s system designs.
A bank teller
Attijariwafa Bank
02.2021 - 03.2022
- Undertake end-to-end cash and operations duties
- Recording transactions, which involves logging checks and preparing transactions reports
- Counting and packing currency
- Recording cash drawers
- Opening new accounts and helping with loan applications
- Exchanging foreign currency
- Promoting the bank’s products and services
- Keeping customers’ personal information confidential
- Communicating with other bank team members
- Comply with all relevant Legalization e.g., KYC, Banking code, services standards, fraud prevention, and money laundering procedures
- Ensure compliance with operational risk and rigor requirements
- Provide cover for other services staff when required
- Coaching new hired Tellers
- Trained new tellers on operational procedures and best practices for customer interactions.
- Managed cash drawer, ensuring accurate balancing at the end of each shift to uphold financial integrity.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Sales Specialist
Hilti
07.2018 - 02.2021
- Support sales/membership/channel efforts through prospect research, lead generation, appointment setting, and managing assigned prospect/clients using customer-focused selling techniques
- Assist with research for proposals and special projects, as needed
- Ensure that the sales team has the required sales materials and support information for sales calls, trade shows, and proposal responses
- Convey program/membership/service information and opportunities to customers through effective communication of University programs/products/services
- Generate reports for internal use and analysis by mining information from various sources including databases, CRM, and traditional and emerging electronic media channels
- Provide marketing support through the distribution of relevant marketing materials, representing University at industry and tradeshows, act as a key liaison between co-workers
- Ensure ongoing integrity of account information in client lists and/or databases
- Coordinate client mailings and communications for team and individual initiatives
- Respond to external and internal queries
- Assist with preparing client presentations and proposals
- Developed tailored sales strategies to meet diverse customer needs and enhance product adoption.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
- Trained and mentored junior staff on sales techniques and customer relationship management tools.
- Delivered comprehensive product demonstrations, effectively showcasing features and benefits to clients.
- Led initiatives to optimize inventory management, reducing excess stock while improving availability for customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Agent Representative
OSN (Orbit Showtime Network)
06.2016 - 09.2016
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Managed customer inquiries, providing timely solutions and enhancing client satisfaction.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Analyzed performance metrics, driving process improvements that enhanced team productivity.
- Led troubleshooting efforts for technical issues, ensuring minimal disruption to services offered.
- Implemented feedback mechanisms to capture client insights, refining service offerings based on input received.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Assisted in the creation of marketing materials geared towards attracting new customers in targeted demographics.
Education
Business Information System (BIS)
Helwan University
06.2018
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Saint Joseph Maronite Cairo
01.2014
Skills
- Computer Skills:
- Good Knowledge of Microsoft Office
- Very Good Knowledge of Internet surfing
- Very good knowledge of composing professional emails
- Personal Skills:
- Problem solving
- Cross-selling proficiency
- Strong presentation skills
- Customer service
- Call center customer service
- Team leadership
- Decision-making
- Customer engagement
- Customer retention
- Negotiation skills
- Conflict management
- Effective communication
- Time management skills
- Teamwork skills
Languages
Arabic: Mother Tongue
English: Excellent command of spoken and written
Timeline
Medicare Sales Representative
ADVS Solutions L Virtual Solutions, USA
08.2024 - Current
Subject Matter Expert
Teleperformance Egypt
12.2023 - 07.2024
Technical Sales
Intact distributor of 3M
04.2022 - 02.2023
A bank teller
Attijariwafa Bank
02.2021 - 03.2022
Sales Specialist
Hilti
07.2018 - 02.2021
Agent Representative
OSN (Orbit Showtime Network)
06.2016 - 09.2016
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Saint Joseph Maronite Cairo
Business Information System (BIS)
Helwan University
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