YOUSSEF TAREK ATTIA
New Cairo
Summary
Service Lead with proven experience managing enterprise automation operations and leading cross-functional teams delivering SLA-driven services. Skilled in service delivery governance, stakeholder management, and operational optimization across automation, cloud, and infrastructure environments.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Automation Service Lead | Operations & Delivery
Robiquity - Virgin Media O2
New Cairo
11.2025 - Current
- Leading a 16-member automation support team delivering 24/7 enterprise operations for Virgin Media O2 platforms
- Oversee daily service operations and act as the primary escalation point for team and stakeholders.
- Maintain >98% SLA compliance across automation service queues.
- Drive service delivery improvements and operational process optimization
Senior Automation Consultant/ Incident Manager
Robiquity - Virgin Media O2
New Cairo
04.2025 - Current
- Led queue management and ensured timely, high-quality ticket resolution while mentoring junior team members.
- Played a key role in the PAD migration, identifying process gaps and supporting documentation review.
- Actively contributed to service improvements, including optimizing handover workflows and proposing health alerts solutions.
- Invested in my development through a comprehensive PAD course and consistently supported team motivation and collaboration.
Automation Consultant
Robiquity - Virgin Media O2
06.2024 - 03.2025
- Combined technical delivery with queue leadership, resolving complex automation issues while coordinating team workload and priorities.
- Collaborated with cross-functional teams to optimize processes, identify automation opportunities, and improve operational workflows.
- Hands-on experience with RPA platforms: Blue Prism and Microsoft Power Automate.
Storage Technical Support Engineer II
VMware
09.2021 - 05.2024
- Handled Severity-1 “Total Production Down” incidents for Top Tier “1%” customers
- Performed advanced log analysis and root cause investigations for complex infrastructure issues
Education
Bachelor of Networks Engineering - Information Engineering Technology (Networks department)
German University in Cairo
CairoThanaweya Amaa -
Orouba Language Schools
Maadi, CairoSkills
Service & Leadership
Service Operations Management
SLA & Incident Management
Stakeholder Management
Escalation Management
Team Leadership
Automation & Technology
Blue Prism
Power Automate
Python
Java
Infrastructure
VMware vSphere
Linux
Networking
Languages
- Arabic: Native, English: Native / Bilingual Proficiency, French: Intermediate & German: Basic
Certification
- CCNA Labs, 2019
- VMware Certified Professional - Data Center Virtualization, 2021
- VMware Certified Professional - Data Center Virtualization, 2023
- VMware Certified Advanced Professional - Data Center Virtualization Deploy, 2023
- VMware Certified Advanced Professional - Data Center Virtualization Design, 2023
- VMware Certified Implementation Expert - Data Center Virtualization, 2023
- Microsoft Power Platform Fundamentals PL-900, 2025
Timeline
Automation Service Lead | Operations & Delivery
Robiquity - Virgin Media O2
11.2025 - Current
Senior Automation Consultant/ Incident Manager
Robiquity - Virgin Media O2
04.2025 - Current
Automation Consultant
Robiquity - Virgin Media O2
06.2024 - 03.2025
Storage Technical Support Engineer II
VMware
09.2021 - 05.2024
Bachelor of Networks Engineering - Information Engineering Technology (Networks department)
German University in Cairo
Thanaweya Amaa -
Orouba Language Schools