Youssef Yahya
Data Analyst
Cairo
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
4
4
years of professional experience
Work History
Real Estate Agent
Bold Routes
06.2024 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
Data Entry Clerk
Misr Petroleum
06.2023 - 07.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative
Teleperformance
05.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
500500 Hospital
06.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's of Business Administration - Business Information System
Badr University in Cairo
Cairo, Egypt 04.2001 -
Skills
Lead follow up
Negotiation
Property tours and inspections
Property assessments
Social media marketing
Client needs assessment
Sales closing
Excellent teamwork
Data entry
Word processing
Data accuracy
Time management
Data processing
Problem-solving
Data management
Customer service
Data collection
Critical thinking
Decision-making
Timeline
Real Estate Agent
Bold Routes
06.2024 - Current
Data Entry Clerk
Misr Petroleum
06.2023 - 07.2023
Customer Service Representative
Teleperformance
05.2022 - 07.2022
Customer Service Representative
500500 Hospital
06.2021 - 04.2022
Bachelor's of Business Administration - Business Information System
Badr University in Cairo
04.2001 -