Youssef Zidan
Director Of Operations
Giza
Summary
Experienced in sales & marketing. Proactively entered the field of education as an English instructor.
Team worker, goal-oriented, well versed in negotiating, task organization, and customer relation management. Can actively communicate and persuade others while demonstrating high levels of confidence, emotional intelligence, and constructive adaptability in order to achieve my aim.
Dedicated to business success, hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Director of Operations
Empire Exports
07.2024 - Current
- Negotiated contracts with vendors, suppliers & other stakeholders that reduced overall costs by 10%, saving the company approximately 20,000 $ annually while acquiring mutually beneficial contracts and agreement
- Drove revenue growth by approximately 20% through the identification of new market opportunities in Turkey through a personal referral resulting in the expansion of existing products/services offerings
- Effectively overcame challenges with customs authorities during the logistics process, overseeing shipments and stepping in when needed to guarantee the secure and punctual delivery of goods, ensuring compliance with all relevant regulations
- Championed quality assurance efforts by establishing quality assurance standards and monitoring adherence to maintain high levels of service delivery
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Improved overall operational efficiency by streamlining processes and implementing innovative solutions
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Defined, implemented, and revised operational policies and guidelines
- Monitored budget and utilized operational resources
Key Account Manager
KAF Technology
04.2022 - 07.2024
- Actively closing of 4 multi-million dollar deals, contributed in delivering 50,000 Debit / prepaid cards to end users
- Filtering received clients through company procedures of conducting sufficient information before signing NDA, carefully following legal boundaries & compliance guidelines like FATF for AML before furthermore involvement to ensure maximum efficiency and time management
- Periodically operating in cross-functional teams with a solid network of professionals from various departments including media & marketing, card production specialists, Compliance, IT and legal personnel
- Actively coordinating between front-end & back-end team members to perform high priority, time sensitive tasks such as performing system updates, UI customization defaults & preferences and handling system errors to ensure maximum satisfaction for active accounts
- Efficiently using CRM and social media networks for cold-calling and prospecting
- Finding & actively engaging in zoom and physical meetings with potential clients and representing payment solutions
- Attending events (Block chain events & Expo) attributable to expanding prospects
- Managing, reviewing and delivering client solutions for different financial needs with respect to client's field and scale of operation
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
Real Estate Agent
Tekce Overseas
05.2021 - 03.2022
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases in compliance with legal requirements and internal standards
- Organized appointments, open houses and personal showings to promote over 200 units in over 30 different projects to prospective buyers
- Sold 15 properties in less than 18 months totaling over 50 million TL in value
- Advised clients whether homes might meet their needs and whether properties were suitable, based on thorough inspections
- Maintained solid network of professionals such as sales operations, Portfolio supervisors, attorneys and inspectors to coordinate smooth closing processes
- Performed aftersales services including title deed registration disputes, utility services registration process, property renting and leasing through third party organizations
- Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
- Built strong referral pipeline based on continuous referrals from satisfied clients
Assistant Language Teacher
Ozel Gülhan Eğitim Kurumları
01.2017 - 02.2019
- Worked cooperatively with school personnel to accomplish IEP goals
- Established teaching environment to enhance individual growth and promote speech-language skills
- Prepared interactive activities to help students practice newfound language abilities
- Provided instruction in reading, writing and listening skills
- Fairly graded student assignments with established standards to assess their learning and offer constructive feedback
- Mentored students needing extra time and assistance to learn
English Teacher
Maltepe Amerikan Kültür Yabancı Dil Kursu
06.2016 - 12.2016
- Teaching English as a second language to a variety of age differences
- Researched and selected relevant texts to illustrate core class topics and themes
- Assessed student learning and understanding of the material with tests, quizzes and essay assignments.
Supervisor (Intern)
Marina Trading
06.2013 - 09.2013
- Met with sales leadership to provide detailed reporting on overall team performance
- Answered questions and recommended solutions to address escalated customer complaints
- Delegated assignments, giving direction and verifying execution.
Sales Intern
Escarelle Apparel
06.2012 - 09.2012
- Arranged creative displays to attract incoming customers and spike curiosity
- Interacted with customers to personalize shopping experience and build positive rapport
- Handled customer complaints following company procedure.
Education
Bachelor of Science - Business administration and management
Altinbas University
Istanbul 06.2019 - 05.2021
Teaching English As A Second Or Foreign Language -
American TESOL Institute
Online 10.2017 - 10.2018
Bachelor of Science - Marketing
Bilkent University
Ankara 09.2011 - 04.2015
High School Diploma -
The International General Certificate of Secondary
Giza, GZ 05.2008 - 05.2011
Skills
Teamwork coordination & collaboration
Customer relation management (CRM)
Strategic planning and execution
Cold-calling & prospecting
Business Development
Microsoft office
Sales negotiations
Networking
VOLUNTEER WORK AND EXTRACURRICULAR ACTIVITIES
Erasmus Staff in Bilkent University
• Management of mobility Activities within Erasmus students including meetings, Seminars & Events.
• Planning, coordinating and controlling touristic trips offered by the university to the program.
Tools
- Remote office
- Reliable fast Internet source
- High tech. tools, PC / Laptop / Printer / Scanner
Timeline
Director of Operations
Empire Exports
07.2024 - Current
Key Account Manager
KAF Technology
04.2022 - 07.2024
Real Estate Agent
Tekce Overseas
05.2021 - 03.2022
Bachelor of Science - Business administration and management
Altinbas University
06.2019 - 05.2021
Teaching English As A Second Or Foreign Language -
American TESOL Institute
10.2017 - 10.2018
Assistant Language Teacher
Ozel Gülhan Eğitim Kurumları
01.2017 - 02.2019
English Teacher
Maltepe Amerikan Kültür Yabancı Dil Kursu
06.2016 - 12.2016
Supervisor (Intern)
Marina Trading
06.2013 - 09.2013
Sales Intern
Escarelle Apparel
06.2012 - 09.2012
Bachelor of Science - Marketing
Bilkent University
09.2011 - 04.2015
High School Diploma -
The International General Certificate of Secondary
05.2008 - 05.2011
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