YOUSSEF KHALED KHALAF
Operation
Cairo,Giza
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
CUSTOMER CARE
Noon
Cairo
09.2019 - 07.2020
- Assisted customers with order placement, product returns and order tracking.
- Trained new team members on live chat procedures and customer service protocols.
HR RECRUTER
TELEPERFORMANCE
Cairo
01.2021 - 06.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
CUSTOMER CARE
Talabat
Cairo
03.2020 - 12.2023
- Handling customers from all of gulf area for 9 months in chat team then I moved to partner support line to handle all the restaurants inquiry
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Operations Specialist
Media
Cairo
01.2023 - Current
- Assisted various departments with change by communicating new improvement plans and expectations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Education
BACHELOR - undefined
CAIRO UNIVERSITY
01.2019 - 1 2022
Skills
Seeking for high positionundefined
Accomplishments
- I joined a microchip Access program provided by AMIDEAST it lasts for 2 years since March 2016 to December 2018
Timeline
Operations Specialist
Media
01.2023 - Current
HR RECRUTER
TELEPERFORMANCE
01.2021 - 06.2021
CUSTOMER CARE
Talabat
03.2020 - 12.2023
CUSTOMER CARE
Noon
09.2019 - 07.2020
BACHELOR - undefined
CAIRO UNIVERSITY
01.2019 - 1 2022
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