Youssef Osama Ahmed
Cairo
Summary
Driven by a results-focused approach, I enhanced patient satisfaction and operational efficiency at As-Salam International Hospital new cairo through strategic planning and effective networking. My background includes skillful team leadership, complex problem-solving, and proficiency in MS Office, contributing to significant improvements in service delivery and staff development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Admission Office
As-Salam International Hospital - New Cairo
Cairo
08.2021 - Current
- Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
- I was a member of the hospital opening team and I was also part of the hospital team that obtained the JCI certificate.
- Optimized facility usage by overseeing space planning initiatives, resulting in increased capacity for patients and services.
- Evaluated employee performance regularly, offering constructive feedback designed to support improvement where needed.
- Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Identified areas for process improvements after thorough data analysis, leading to streamlined workflows that promoted efficiency without sacrificing quality of care.
Deputy Manager
Skechers
Cairo
06.2016 - 07.2021
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Developed and executed action plans that addressed areas of improvement identified through customer feedback surveys.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Associate
Alshaya - Topman
Cairo
01.2015 - 12.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
BBA - Arabic Language
Al-Azhar Uiversity
Cairo07.2018
Skills
- Effective networking
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Schedule Preparation
- Customer Service
- Hiring and Training
- MS Office
- Goal Setting
Certification
- Certified Excel, Seattle international institute training -4/2021 .
- Certified Leader Ship, Edraak - 8/2020.
- Certified Retail PRO9, FRG company - 2/2020.
- Certified Lead in style, Trainera - 12/2019.
- Certified Customer Service, Trainera - 9/2019.
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Senior Admission Office
As-Salam International Hospital - New Cairo
08.2021 - Current
Deputy Manager
Skechers
06.2016 - 07.2021
Sales Associate
Alshaya - Topman
01.2015 - 12.2015
BBA - Arabic Language
Al-Azhar Uiversity