Youssra Ashraf Elkattan
Cybersecurity Intern
Alexandria
Summary
Adaptable student with knowledge of application development, configuration management, and database design. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Computer fundamentals instructor
Online Private Lessons For Kids
2022.12 - 2023.04
- Organized and facilitated group discussions to promote critical thinking skills.
- Provided individualized support and guidance to struggling students, helping them reach their academic goals.
Call Center Representative
Ison Experiences
2021.06 - 2022.10
- Answered incoming calls addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Met performance goals and call center metrics in fast-paced performance setting.
- Used database system to record notes and call information.
Education
Senior (third Year Student) - Computer Science (Cybersecurity)
Egypt Japan University of Science And Technology
Burj Al `Arab Al Jadida, Egypt 2001.04 -
Skills
Problem-Solving and Analytical Thinking
Time Management
Teamwork and Collaboration
Decision-Making
Certification
Datacamp Introduction to Python
programming languages
Python
C++
SQl
NOSQL
HTML
CSS
Javascript
Assembly
Timeline
Introduction to Oracle SQL
2024-05
Data camp Intermediate SQL, MAY 01, 2023
2024-05
Data camp Intermediate Python
2023-10
Datacamp Introduction to Python
2023-06
Computer fundamentals instructor
Online Private Lessons For Kids
2022.12 - 2023.04
Call Center Representative
Ison Experiences
2021.06 - 2022.10
Senior (third Year Student) - Computer Science (Cybersecurity)
Egypt Japan University of Science And Technology
2001.04 -