Youssef Gaafar

I got trained on ASTRAL System as tool for ticketing and pre-travel. Then in a short period, I managed to get upskilled to serve post-travel then Customer Relations lines of business.

I was responsible for approvals of the refund and social media with customers, and when it came to a technical issue.

I have worked as an instructor in many places but at this place, I spent my military service as an instructor for some officers and civilians by representing the Egyptian Army and sometimes as an interpreter.

I have learnt lots of skills from this period. The most significant skill is convincing someone with somthing they dislike or are afraid of.